Job Description
- Provide technical support for infrastructure products and solutions through various support channels.
- Analyze, troubleshoot, and resolve complex customer-reported issues.
- Reproduce customer problems in test environments and identify root causes.
- Manage support cases from initial diagnosis through resolution and closure.
- Communicate technical findings and recommendations clearly to customers and stakeholders.
Technical Problem Determination
- Perform log analysis, system diagnostics, and performance investigations.
- Identify software defects, configuration issues, and environmental problems.
- Escalate product defects and collaborate with development teams to drive resolutions.
- Document troubleshooting processes, findings, and resolutions.
Numbers & Facts
| Location | TUCSON, AZ |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1911 |
| Website | http://www-03.ibm.com/employment/us/ |
About Company
At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.
Skills
- Analysis Skillsunmatched
- Environmental Issuesunmatched
- Identify Issuesunmatched
- Product Supportunmatched
- Root Cause Analysisunmatched
- Software Configuration Managementunmatched
- Software Debuggingunmatched
- Technical Supportunmatched
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