Environmental Services Technology Coordinator

Compensation Range

$51,568.82 - $66,071.75

Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible.

Who We Are:

At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.

We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!

Our Core Values:

• Stewardship: We manage the city's resources responsibly and make decisions that sustain High Point's future. In other words, we take care of what we have today to build what we'll need tomorrow
• Welcoming: We create a friendly, open environment where residents, partners, and visitors feel valued and embraced. We want everyone who connects with High Point to feel welcomed, like they belong here.
• Integrity: We act with honesty, transparency, and ethical responsibility in everything we do. That means doing what's right - even when no one's watching. This is how we earn our community's trust.
• Productivity: We stay focused on results, fostering creativity, innovation, and outside-the-box thinking. We don't just get things done - we find smarter, better ways to do them.

What We Offer:

The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefit package for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 401K and 457B Retirement Plans
• PTO earned within first year
• 13 Paid Holidays per year
• Tuition Reimbursement Plan
• Competitive medical, dental, and vision plans effective day one

What You'll Do:

As a key member of the Environmental Services Department, the Environmental Services Technology Coordinator oversees the department''s technology systems, software applications, training initiatives, and operational communications. This position serves as the department administrator for Routeware and related technology platforms while ensuring accurate customer account management, work order processing, reporting, and communication between office and field personnel.

The Environmental Services Technology Coordinator works closely with management, Information Technology, Finance, Customer Service, and operational staff to improve efficiency through technology, training, and continuous process improvement.

____

Essential Tasks & Responsibilities:

Technology Administration

• Serve as the department administrator for Routeware and related Environmental Services software.
• Configure and maintain Routeware users, permissions, routes, assets, and system settings.
• Coordinate software upgrades, testing, and implementation.
• Evaluate new software and technology solutions that improve departmental efficiency.
• Coordinate technical support with Information Technology and software vendors.
• Assist with GIS integration, mobile devices, GPS systems, and vehicle technology.
• Partner with Code Enforcement to support the use of surveillance cameras for illegal dumping enforcement.

Training

• Develop department technology training programs.

• Train employees on:

• Routeware

• Mobile tablets

• GPS technology

• Work order software

• Customer service software

• City technology systems

• Develop Standard Operating Procedures (SOPs).

• Create user manuals and training documentation.

• Coordinate required departmental technology training.

• Assist with onboarding and orientation of new employees.

Customer Service Operations

• Verify customer accounts.
• Review service requests for accuracy.
• Coordinate service changes.
• Update customer information.
• Process route adjustments.
• Verify addresses and service eligibility.
• Assist Customer Service staff with technology-related issues.
• Resolve Routeware account discrepancies.

Work Order Management

• Create work orders.
• Assign work orders.
• Monitor work order completion.
• Close completed work orders.
• Track service performance metrics.
• Generate daily operational reports.
• Maintain service history records.

Communications

• Receive and coordinate two-way radio communications.
• Dispatch information to supervisors and field crews.
• Document operational issues.
• Monitor emergency communications.
• Coordinate route changes during emergencies.
• Assist with severe weather and disaster operations.

Reporting & Data Analysis

• Produce operational reports.
• Develop performance dashboards.
• Track productivity metrics.
• Prepare reports for management.
• Analyze service trends.
• Monitor key performance indicators.
• Assist with annual budget reporting.

Continuous Improvement

• Recommend improvements to department processes.
• Research new technologies.
• Participate in software user groups.
• Coordinate pilot projects.
• Improve workflow efficiencies.
• Assist management with strategic technology planning.

Safety

• Ensure compliance with OSHA regulations.
• Follow City Safety Standards.
• Promote safe technology use.
• Maintain technology security.
• Perform other duties as assigned.

Qualifications:

Minimum Qualifications

Education

Associate Degree in:

• Business Administration
• Information Technology
• Public Administration
• Environmental Sciences
• Geographic Information Systems
• Computer Information Systems
• or closely related field

AND

Two (2) years of experience administering software systems, providing employee training, or supporting operational technology.

OR

High School Diploma/GED

AND

Five (5) years of progressively responsible experience in technology administration, operations support, customer service software, Routeware (or comparable routing/work order software), or municipal operations.

Knowledge, Skills and Abilities

Thorough knowledge of:

• Routeware software
• Routing software
• Work order systems
• Customer account management
• Microsoft Office
• Database management
• Mobile technologies
• GIS concepts
• Reporting systems
• Customer service principles

Ability to:

• Train employees
• Present technical information
• Analyze operational data
• Coordinate multiple projects
• Communicate effectively
• Resolve software issues
• Produce reports
• Work independently
• Maintain confidential information

Preferred Qualifications

Bachelor's Degree

Five years of experience in:

• Environmental Services
• Solid Waste
• Public Works
• Fleet Services
• Municipal Operations

Experience with:

• Routeware
• GIS
• Cartegraph
• Fleet telematics
• Power BI
• SQL reporting
• Asset Management Systems

PHYSICAL REQUIREMENTS

(Use the exact Physical Requirements language from the Parks & Recreation document.)

This includes:

• Hearing/Speaking
• Vision
• Light Work
• Reaching
• Handling
• Fingering

MENTAL REQUIREMENTS

• Reasoning
• Mathematics
• Language Ability

(Reuse the City's standard language.)

ENVIRONMENTAL CONDITIONS

Office environment with frequent interaction with field operations.

Occasional exposure to:

• Traffic
• Refuse collection activities
• Heavy equipment
• Weather
• Noise
• Dust

MACHINERY / TOOLS

• Computer
• Routeware
• Microsoft Office
• Tablets
• GPS
• Two-way radios
• Mobile phones
• Printers
• Copiers
• Fleet communication systems
• Surveillance cameras

The work location of this job will be 3514 Traingle Lake Rd High Point, North Carolina.

Our Commitments

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.

The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this "living document" as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.

The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City's drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. In lieu of or in addition to background screening, candidates selected for employment in a position that requires working with children in any capacity must be fingerprinted and undergo a criminal history record check conducted by the North Carolina State Bureau of Investigation. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre-placement physical exam. The City offers employment to successful candidates conditioned upon the City's receipt of satisfactory results from all required screenings, checks, and exams, as applicable.