Epic Application Analyst - MSO

This is not a remote position.

This is an entry-level Epic Application Analyst position who plays a crucial role in the implementation, maintenance, and support of Epic Tapestry application for NEMS MSO operation. This position involves working closely with end-users, IT teams, and other stakeholders to ensure the effective use of Epic Tapestry software to enhance the medical management workflow efficiency in managed care business operation.

ESSENTIAL JOB FUNCTIONS:

• Implementation and Configuration:

• Assist in the implementation and configuration of Epic Tapestry modules.

• Work with MSO operation teams to understand business requirements and translate them into system configurations.

• Collaborate with other IT professionals to ensure integration with existing systems.

• Support and Troubleshooting:

• Provide first-level support for end-users experiencing issues with Epic Tapestry.

• Investigate and troubleshoot reported problems, identifying root causes and implementing solutions.

• Work with vendors and internal teams to resolve complex technical issues.

• Training and Documentation:

• Conduct training materials for end-users on the proper use of Epic Tapestry.

• Create and update documentation related to system configurations, processes, and troubleshooting procedures.

• Testing and Quality Assurance:

• Participate in testing activities, including system upgrades, patches, and enhancements.

• Ensure the quality and reliability of Epic applications by conducting thorough testing.

• Collaboration and Communication:

• Collaborate with cross-functional teams, including Claims, Utilization Management (UM), Provider Network Operation (PNO), Case Management (CM), Eligibility and Capitation management, EDI transmission, VBC administrators, and IT professionals.

• Communicate effectively with stakeholders to gather requirements and provide updates on project statuses.

• Performs other job duties as required by manager/supervisor