Epic Application Analyst (Pharmacy)

Summary:

• Work Mode: Remote

Responsibilities:

• Analyze and diagnose complex system issues; identify root causes and resolve or escalate appropriately.
• Plan, design, implement, maintain, optimize, and support applications.
• Gather, validate, and translate complex technical requirements into design and development specifications.
• Collaborate with clinical users and IT teams through evaluation, design, testing, implementation, and maintenance.
• Address highly technical issues during installation and maintenance.
• Coordinate preparation, coding, testing, and debugging of complex programs.
• Design, analyze, and build workflows to meet user needs.
• Configure and integrate electronic and mechanical hardware with software solutions.
• Gather and analyze data to troubleshoot incidents; document process and resolution.
• Document design, application, and technical specifications; assist with support and training materials.
• Identify reporting needs and collaborate with report developers.
• Partner with vendors to resolve system issues and improve performance and usability.
• Recommend system improvements to vendors.
• Review documentation for upgrades and monthly system updates; assess impacts.
• Provide Tier 2 and Tier 3 end-user support.
• Mentor team members on technical and customer support skills.
• Act as project lead for complex initiatives.
• Participate in on-call rotation as required.

Requirements:

• Minimum 5 years of Epic build experience.
• Willow IP Certification (required).

Preferred Skills:

• Willow Inventory Certification preferred.
• Pharmacist or Pharmacy Technician certification preferred, not required.