Epic OpTime and Anesthesia - Business Systems Analyst - Senior Intermediate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Division Overview

The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon daily. The CRC team has subdivisions that support inpatient, surgical, anesthesia, ambulatory, departmental, and revenue cycle areas across Michigan Medicine. CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more.

The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the Michigan Medicine staff. Team members within CRC interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel Michigan Medicine into the future. The HITS MiChart OpTime Anesthesia team at Michigan Medicine is seeking a candidate to fulfill the role of Business Systems Analyst Sr.

Job Summary

HITS seeks a Business Analyst to support the anesthesia/operating rooms/surgical services, interventional procedure rooms, diagnostic vascular unit, cardiac cath and EP labs. Primary responsibilities include supporting and maintaining the Epic OpTime and Anesthesia, as well as third party software used by anesthesia, operating and procedure rooms. The Application Coordinator is the primary support contact for the applications. As an Anesthesia/OpTime analyst, this person works with clients to translate surgical related workflows to Epic functionality, identify gaps, and provide mutually agreeable solutions to close workflow gaps. Provides support to clinical users by adapting software to meet their needs through knowledge processes, documentation needs, workflows, and practice standards.

Responsibilities*

The Business System Analyst is responsible for the following tasks:

• Responsible for coordination and performance of analysis, design development, testing validation and implementation of EMR modules used by clinicians performing and documenting patient care activities, leveraging system functionality to support clinical process and organizational goals.

• OpTime Anesthesia analysts coordinate issues that arise for their application areas and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations.

• This position requires familiarity with pre-procedure, intra-procedure, post-procedure, and out of OR workflows, regulatory requirements, Hospital & Professional billing, and patient experiences as well as understanding a wide array of integration points.

• Epic Certification or proficiency in Optime or Anesthesia. Familiarity with Clarity, Caboodle or other data/reporting systems is advantageous.

• Work with U-M business community/clinical staff to ensure the system meets the organization's needs.

• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.

• Understand the choices involved in application specifications and present them to end users in a meaningful way.

• Investigate end users' preference while making build decisions.

• Analyze business operations as they relate to build decisions.

• Under general supervision formulates and defines system scope and objectives through research and fact-finding to develop or modify complex information systems.

• Continue to maintain and enhance Epic software.

• Prioritize and implement requested changes to the system.

• Analyze new functionality in releases to determine how it should be used.

• Coordinate, review and test new release.

• Maintain regular communication with Epic representatives.

• Participate in training and work with end users.

• Troubleshoot problems and questions from end users.

• Provides ongoing support of the EMR system and the end-users.

Work with report writers to ensure that the application has the necessary reports.

Required Qualifications*

Senior Level

• BA/BS degree or equivalent combination of education and experience
• 5+ years of IT related experience
• Demonstrated ability to perform business/workflow analysis, document business requirements, create scope documents, and standardize operating procedures
• Ability to facilitate the investigation and resolution of development and project issues in a self-directed and timely manner
• Solid and effective written, verbal, and interpersonal skills
• Working knowledge of communication/collaboration tools, including spreadsheets, presentation, and word processing software
• Excellent analytical and problem-solving abilities, understanding of LEAN principals
• Ability to work as part of a team to support multiple clinical and administrative user groups
• Share in rotating on-call responsibility, including evenings and weekends

Intermediate Level

• BA/BS degree or equivalent combination of education and experience
• 2-3 years of IT related experience
• Demonstrated ability to perform business/workflow analysis, document business requirements, create scope documents, and standardize operating procedures
• Ability to facilitate the investigation and resolution of development and project issues in a self-directed and timely manner
• Solid and effective written, verbal, and interpersonal skills
• Working knowledge of communication/collaboration tools, including spreadsheets, presentation, and word processing software
• Excellent analytical and problem-solving abilities, understanding of LEAN principals
• Ability to work as part of a team to support multiple clinical and administrative user groups
• Share in rotating on call responsibility, including evenings and weekends

Desired Qualifications*

• 5-7 years of relevant experience in healthcare industry
• Experience and certification in any Epic applications, particularly: OpTime, Anesthesia, and Cupid
• Perioperative Services/Anesthesia/Operating Rooms/Surgical Services/Procedure Rooms/Cardiology clinical experience
• Project management experience

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance.

Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.