Epic Training & Communications Coordinator

Job Description

Responsibilities

• 3+ years of directly relevant experience supporting Epic training, communications, readiness, adoption, or organizational change initiatives.

• Demonstrated experience personally creating and executing communication plans for Epic implementations, upgrades, optimizations, or significant workflow changes.

• Partner directly with Epic analysts, SMEs, and project teams to understand system and workflow changes, impacted users, and end-user requirements.

• Create end-user materials from scratch, including tip sheets, quick-reference guides, job aids, workflow guides, FAQs, newsletters, go-live/readiness communications, training presentations, and department-specific communications.

• Own communication strategy and execution, including audiences, messaging, timing, cadence, channels, stakeholder coordination, go-live communication, and stabilization support.

• Translate technical Epic changes into clear, practical language for hospital end users.

• Strong communication skills and ability to collaborate with technical teams, operational stakeholders, and leadership.

Preferred

• Epic certification or Principal Trainer background is preferred but not required when the candidate demonstrates significant communications/readiness ownership.

• Experience supporting Epic implementations, upgrades, workflow changes, organizational change management, adoption, or go-live readiness in healthcare.