Title: Epic Web/Service Server Eng
Location: Remote
100% remote assignment with potential to extend. Monday–Friday, generally 8 AM–5 PMCST) with some flexibility. After-hours support may be required during go-live. Current Epic ECSA certification is required at time of submission, along with a minimum of 2 years of healthcare experience. Third-party certifications (Microsoft, Citrix, VMware, CompTIA Server+) are preferred but not required; please clearly list any held certifications. Cook will provide a laptop; any additional equipment/monitors are the contractor's responsibility
Job Summary:
The Epic Web and Service Server Engineer will contribute to developing and applying their technical expertise on the Epic technical team that supports Cook Childrens Epic technical infrastructure. This includes technologies, systems, networks, data architectures, capacity planning, system performance, and configuration management. Jobs in this family are responsible for developing, testing, maintaining, installing, and/or deploying Epic technologies. In addition, they are responsible for the establishment, development, and promotion of Epic architecture, as well as hardware and software components. This role provides consulting services to the Epic application development teams and/or customers regarding technologies and the application of Epic technology standards.
Job Responsibilities:
--Administrative:
-Complete time management, status reports and task updates as required by management.
--Policies/Procedures:
-Adheres to IS Processes and follows the Health Care System Policies and Procedures.
--Project Management:
-Operate effectively as part of a larger team and managing their own work.
-Prioritizes work to meet project timelines and present deliverables in a timely manner.
--Customer Service/Collaboration:
-Gain an understanding of customer requirements and their impact on the direction of a solution.
-Develop a working understanding of the areas of IT and the Cook Childrens products and services.
-Form productive relationships with internal customers by listening, clarifying, and responding effectively.
-Respond to user problems, and present deliverables in a timely manner.
-Be able to work effectively with Information Services colleagues.
-Shares knowledge effectively within the work team.
--Development/Support:
-The Epic Web/Service Server Engineer installs, manages, and configures the Epic application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs.
-Additional responsibilities include but are not limited to: Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of your Epic system, applying platform and Epic upgrades and updates to production and non-production Web server components, assisting in the configuration and troubleshooting of integrated third-party software and peripherals.
-Follows vendor and Epic best practices for hardware and software configuration.
-Responsible for creating and updating documentation and maintaining current system details in a centralized knowledge base.
-Collaborating with technical teams and Epic to ensure proactive support.
-Maintaining knowledge and testing processes for supporting outstanding issues and tasks such as supporting Business Continuity, retooling emerging technologies, capacity planning, and other Epic application maintenance requirements.
Manager Request: Current Epic ECSA certification – HARD REQUIREMENT
Preferred Certifications-Nice to Have
Candidates do not need these to be considered
| Location | Fort Worth, TX (Remote) |
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