Equipment Service Writer

Equipment Service Writer

Salary

$62,608.00 - $88,088.00 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

354026

Department

Maintenance and Operations

Opening Date

10/09/2026

Closing Date

10/25/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

The ideal candidate in this position will be organized, service-oriented, and comfortable coordinating multiple priorities in a fleet maintenance environment. The Equipment Service Writer schedules maintenance and repairs, creates and tracks work orders, communicates with City departments and vendors, researches and orders parts, monitors inventory, and maintains accurate service and purchasing records. This position plays an important role in keeping maintenance work organized and ensuring technicians and customers have the information, parts, and support needed to keep City vehicles and equipment available for service.

This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

• Coordinates and schedules routine, preventive, and emergency maintenance and repair of City fleet equipment within established service priorities, maintenance requirements, and shop procedures.
• Creates, updates, and maintains service requests and work orders using computerized fleet management systems; gathers and documents fleet equipment concerns, determines appropriate routing within established procedures, and tracks work through completion.
• Monitors preventive maintenance schedules based on fleet equipment usage, manufacturer recommendations, service history, and established maintenance requirements; notifies departments and operators of scheduled service and follows up as needed.
• Tracks recalls, service bulletins, inspections, and other required maintenance actions; ensures relevant information is available to maintenance personnel and associated fleet records are accurately maintained.
• Serves as a point of contact for City departments and fleet equipment operators regarding maintenance needs, scheduling, repair status, fleet availability, and related fleet service matters; responds to inquiries by telephone, radio, electronic communication, or in person.
• Coordinates repairs, inspections, and other services performed by outside vendors; initiates service requests or work orders, coordinates transportation and scheduling, monitors completion timelines, and verifies that requested work and supporting documentation are received.
• Provides operational and logistical support for fleet activities, including fleet intake, key control and spare-key assignment, movement or transportation of fleet equipment and parts, staging of parts and equipment, fleet outfitting coordination, and fuel-related ordering or support activities at assigned locations.
• Receives, inspects, stocks, stores, issues, and distributes parts, materials, supplies, tools, and equipment; verifies incoming shipments for quantity and condition, records inventory transactions, and maintains organized storage and service-counter areas.
• Researches and identifies appropriate fleet equipment parts using parts catalogs, manuals, computerized systems, technical publications, and vendor resources; assists maintenance personnel and customers with parts applications, product information, ordering requirements, and safe handling or use.
• Obtains price quotes, prepares requisitions and other purchasing documentation, and orders stock and special-order parts, materials, supplies, and services in accordance with established purchasing and contracting procedures; tracks and expedites orders as operational needs require.
• Administers parts warranty, return, credit, and core-return processes with all vendors; prepares and processes required documentation, tracks associated parts and claims, and follows transactions through final resolution or credit.
• Monitors inventory activity and stock levels; conducts periodic or cycle inventories, replenishes stock, processes transfers and returns, reconciles routine discrepancies, and maintains appropriate inventory levels to support fleet maintenance operations.
• Reviews work orders, parts transactions, and related records for completeness and accuracy, including parts coding, inventory usage, warranty information, billing data, and other fleet information; researches and corrects routine discrepancies.
• Maintains accurate vendor, purchasing, inventory, warranty, service, and billing records; performs fleet and parts data entry, filing, correspondence, recordkeeping, and related administrative support necessary for effective shop operations.
• Maintains clean, orderly, and safe warehouse, service-counter, and shop-support areas; follows established procedures for the storage, handling, and disposal of fleet materials, oils, chemicals, waste, and other potentially hazardous materials and identifies or reports unsafe conditions.
• Performs other non-essential duties as assigned. These may include marginal, incidental, or minimal tasks that can be redistributed if needed.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Education:

Graduation from high school or equivalent.

Work Experience:

Two years of work experience performing administrative work directly supporting fleet/equipment repair or scheduling repairs and ordering parts in a vehicle services and parts environment specifically for the repair and upkeep of automobiles, heavy-duty trucks, and/or equipment.

License:

Must possess a valid driver's license.

Requirements of the Position:

All required certifications/trainings as mandated by state and federal laws, or as required by the City, must be obtained and maintained as a condition of continued employment.

Supplemental Information

To Apply:

Submit your completed application and all additional information/documentation requested through our job board at https://www.governmentjobs.com/careers/reno by October 25, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Application Preparation:

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of multiple online assessments; along with a Supplemental Screening Questionnaire that is completed with the application. They will be weighted as follows:

• Simulated Skills Test - Customer Service Interaction = 25%

• Simulated Skill Test - Data Entry/Call Summary = 25%

• Simulated Skills Test - Applying Policies = 20%

• Supplemental Screening Questionnaire = 15%

• Cognitive Abilities Test = 15%

• Employee Personality Profile = Informational purposes only

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on October 25, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Supplemental Screening Questionnaire Details:

The Supplemental Screening Questionnaire may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The responses to the questionnaire must be submitted online at the time of application.

• Responses to the questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven't opted in before, the option will appear before you submit your application. If you've previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information:

Reports (Rule XV, Section 2)Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information, including phone number, email, and mailing address.

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7):

In the event of tie scores, candidates will be provided a rank preference in the following order:

• City of Reno classified employees who are veterans
• City of Reno classified employees who are not veterans
• City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans' preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Seniority Credit (Rule VIII, Section 9):

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the Citys Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a persons rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period:

Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use this Health and Welfare Benefit Link to learn more about the City of Renos great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist us in evaluating your related work experience and education to determine if you meet the minimum qualifications for this position as outlined on the job posting.

Things to consider before you proceed:

• Resumes are not reviewed or considered in the evaluation process.
• All of your relevant experience must be clearly listed in the work experience section of your application.
• Unlike a resume which summarizes duties, your application should include detailed descriptions of your job responsibilities, tasks performed, and scope of work.
• Complete information assists us to accurately evaluate your qualifications, training, and experience.
• List multiple positions with a single employer separately within the work experience section.
• Failure to attach copies of required certifications, licenses, and/or proof of education beyond high school may result in disqualification during the minimum qualifications review. Proof of high school diploma does not need to be submitted.
• Information provided in your application may be verified.

By checking below, you confirm your application contains accurate, complete and truthful information. Any evidence of falsification or omission of material facts may result in disqualification from the recruitment process in accordance with Civil Service Rules.

• I confirm

02

Are you a current classified City of Reno employee?

• Yes
• No

03

Do you have a high school diploma or equivalent?

• Yes
• No

04

Do you have a valid drivers license?

• Yes
• No

05

Which of the following best describes your qualifying paid work experience?

• I have less than two years of work experience performing administrative work directly supporting fleet/equipment repair or scheduling repairs and ordering parts in a vehicle services and parts environment specifically for the repair and upkeep of automobiles, heavy-duty trucks, and/or equipment.
• I have two years or more of work experience performing administrative work directly supporting fleet/equipment repair or scheduling repairs and ordering parts in a vehicle services and parts environment specifically for the repair and upkeep of automobiles, heavy-duty trucks, and/or equipment.

06

This is your opportunity to provide any additional details about duties you performed that may qualify toward the required experience. Only positions listed in the work experience section of your application will be considered.

For each employer where you gained qualifying experience, provide:

• The employer's name
• Your job title(s)
• Clarifying details about your duties/responsibilities you performed that demonstrate how you meet the required minimum qualifications

If the information you provide in the work experience section and response to this question does not clearly demonstrate that you meet the specific experience requirements, you will not move forward in the recruitment process.

07

Supplemental Scoring Questionnaire

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

• Yes
• No

08

Select all of the following automotive/equipment maintenance scheduling tasks you have been responsible for in a service center setting, for at least six months or more.

• Coordinating routine maintenance or repair appointments for vehicles or equipment.
• Scheduling preventive maintenance based on mileage, hours, service intervals, or other established criteria.
• Prioritizing emergency or time-sensitive repair needs within an existing workload.
• Notifying customers, departments, or equipment operators of scheduled service and following up as needed.
• Coordinating repair schedules with shop staff, vehicle or equipment availability, or parts availability.
• Tracking scheduled work through completion and communicating changes or delays.
• None of the above

09

Which best describes your experience using computerized systems to support automotive/equipment service, parts, inventory, purchasing, or repair operations?

• I have little or no experience using computerized systems for these types of operations.
• I have entered or retrieved routine information in a computerized system using established procedures.
• I have independently created, updated, and maintained transactions or records such as work orders, inventory activity, purchasing information, service history, or warranty information.
• I have independently used computerized systems to manage multiple types of operational records, research discrepancies, track work or transactions through completion, and produce or retrieve information needed by staff or customers.

10

Select all of the following inventory/warehouse tasks that you have been responsible for in a service center setting, for at least six months or more.

• Receiving and inspecting incoming parts, materials, supplies, tools, or equipment.
• Stocking, storing, issuing, or distributing inventory items.
• Recording inventory receipts, issues, transfers, or returns in a computerized system.
• Conducting physical, cycle, or periodic inventory counts.
• Monitoring stock levels and initiating replenishment of needed items.
• Researching and reconciling routine inventory discrepancies.
• None of the above

11

Which best describes your experience purchasing parts, materials, supplies, equipment, or services?

• I have little or no direct purchasing experience.
• I have assisted with obtaining quotes, placing orders, or preparing purchasing documentation using established instructions.
• I have independently obtained and compared quotes, prepared routine purchasing documentation, placed orders, and tracked purchases through receipt or completion.
• I have independently handled a range of purchasing and vendor transactions, including sourcing items, comparing options, resolving routine order issues, expediting priority needs, and completing returns, credits, warranties, or similar follow-up transactions.

12

Which best describes your experience identifying and supporting parts needs for automobiles, heavy-duty trucks, construction equipment, or other vehicles or equipment in a service center setting?

• I have little or no direct experience identifying vehicle or equipment parts.
• I have assisted with locating or issuing commonly used parts when the part number or application was already known.
• I have independently researched and identified parts for a variety of vehicle or equipment applications using catalogs, manuals, computerized resources, or vendor information.
• I have regularly handled more complex parts needs, including researching unfamiliar applications, identifying alternatives or special-order items, and advising technicians or customers regarding parts availability, application, or related requirements.

13

Which best describes your experience administering warranty, return, credit, or core-return transactions in a service center setting?

• I have little or no experience with these types of transactions.
• I have assisted with routine returns, warranty paperwork, credits, or core transactions using established procedures.
• I have independently prepared documentation, processed routine transactions, and tracked parts, claims, returns, or credits through completion.
• I have independently managed a variety of warranty, return, credit, or core transactions, including researching discrepancies, coordinating with vendors, maintaining supporting records, and following unresolved transactions through final resolution.

14

Select all of the following record-review or discrepancy-resolution tasks for which you have been responsible.

• Reviewing work orders, service records, or transaction records for completeness.
• Verifying quantities, part numbers, coding, pricing, or other transaction details.
• Comparing computerized records with invoices, receiving documents, inventory counts, or other source information.
• Researching missing, inconsistent, or inaccurate information.
• Correcting routine data-entry, inventory, purchasing, warranty, billing, or recordkeeping discrepancies.
• Documenting corrections or maintaining supporting records for completed transactions.
• None of the above

15

Which best describes your experience organizing and prioritizing multiple operational assignments in a service, maintenance, parts, inventory, purchasing, or similar environment?

• I have little or no experience coordinating multiple operational assignments.
• I have managed several routine assignments at the same time when priorities and deadlines were established by others.
• I have independently organized and prioritized multiple routine assignments, monitored deadlines or status, and adjusted my work as needs changed.
• I have regularly coordinated a high-volume or frequently changing workload involving competing service needs, work orders, parts or inventory activities, vendor transactions, and interruptions while independently determining priorities within established procedures.

Required Question

Employer City of Reno

Address PO Box 1900

Reno, Nevada, 89505

Phone (775) 334-2223

Website https://www.reno.gov/government/jobs-recruitment.php