The ERP Systems Architect / Systems Analyst analyzes business processes and requirements and translates them into effective ERP solutions. Working closely with clients and project teams, the Systems Analyst evaluates existing systems, identifies gaps, defines functional and technical requirements, and supports solution design, integration, testing, implementation, and continuous improvement.

The role acts as a bridge between clients, business users, project managers, consultants, developers, and technical teams to ensure solutions meet business requirements, technical standards, project scope, and best practices.

RESPONSIBILITIES AND TASKS

SYSTEMS ANALYSIS & SOLUTION DESIGN

• Meet with clients and users to understand business processes, requirements, workflows, and operational challenges.
• Analyze existing systems and processes to identify gaps, risks, inefficiencies, and improvement opportunities.
• Design ERP solutions using standard functionality, configuration, integrations, reports, process changes, or custom development.
• Develop current-state and future-state process models and define the proposed solution architecture.
• Evaluate proposed solutions and change requests based on business requirements, technical feasibility, project scope, budget, and schedule.
• Present solutions to clients, obtain approval, and maintain solution design throughout the project.

FUNCTIONAL ANALYSIS & INTEGRATION

• Define and document functional requirements, business rules, workflows, interfaces, integrations, and system modifications.
• Prepare functional specifications and collaborate with developers and technical resources on implementation requirements.
• Analyze interactions and dependencies between ERP applications, third-party systems, databases, interfaces, and data flows.
• Coordinate with internal teams and external vendors to ensure system compatibility and proper integration.
• Maintain accurate functional and technical documentation throughout the project.

CONFIGURATION, TESTING & IMPLEMENTATION

• Support and validate ERP configuration based on approved requirements.
• Develop test scenarios and participate in system, integration, and user acceptance testing.
• Identify, troubleshoot, and coordinate the resolution of configuration, functional, integration, and system issues.
• Support system deployment, go-live, and post-implementation activities.
• Validate that final solutions meet approved requirements and solution architecture.

CLIENT & PROJECT SUPPORT

• Provide functional and technical guidance to clients, consultants, project managers, developers, and internal teams.
• Evaluate new requirements and change requests and communicate their impact on scope, cost, schedule, and architecture.
• Assist with complex ERP, application, integration, and process-related issues.
• Recommend improvements to system functionality, performance, processes, and support practices.
• Provide knowledge transfer and training to clients and internal teams when required.
• Maintain knowledge of SAP Business One, N'ware solutions, ERP technologies, and industry best practices.

KEY SKILLS AND COMPETENCIES

• Analytical & Problem-Solving Skills: Ability to analyze complex business processes and systems, identify issues, and develop effective solutions.
• Communication & Collaboration: Strong ability to communicate with clients and work effectively across business, functional, and technical teams.
• Leadership & Customer Focus: Ability to provide direction, influence stakeholders, and balance client needs with project and system requirements.
• Organization & Attention to Detail: Ability to manage multiple priorities, requirements, and deliverables while maintaining accuracy.
• Initiative & Adaptability: Proactive, independent, and comfortable working with changing requirements, technologies, and priorities.

JOB REQUIREMENTS

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering, or a related field.
• Minimum of 5 years of relevant experience in systems analysis, ERP implementation, systems integration, application support, or a related field.
• Strong knowledge of ERP systems and business processes, including functional analysis, configuration, integrations, process mapping, testing, troubleshooting, and functional specifications.
• Experience with SAP Business One is an asset.
• Strong analytical, problem-solving, communication, organizational, and stakeholder-management skills.
• Ability to work independently and collaboratively with clients and multidisciplinary project teams.
• Proficiency with Microsoft Office and project management/documentation tools.
• Excellent written and spoken English.