ERP Business Analyst

Who We Are

Spot & Tango is a pet health & wellness brand on a mission to make mealtime better for dogs, and life simpler for the people who love them. Our recipes are developed by leading animal nutritionists, and are made with only real, human-grade ingredients... and nothing artificial. Through UnKibble and our original fresh-frozen line, we're rethinking what feeding your dog well can look like, one bowl at a time. Since our founding in 2018, we have served over 200 million meals to happy pets across the US and Canada.

We're a team of builders, problem solvers and dog people, united by the belief that dogs deserve better. We're looking for people who want to do the best work of their career, dig into challenges with smart people, and help shape a brand that's redefining an entire category. This is a chance to join a high-growth e-commerce company and have an outsized impact in a fast-paced, ambitious environment. Plus, you get to think about dogs all day.

Who You Are

As our ERP Business Analyst, you'll keep NetSuite running smoothly day to day and act as the right hand to the Manager of ERP & Business Systems, owning transactions, data quality, reporting and user support. You'll be the first line of defense for every NetSuite question and request across the company. That means working side by side with internal teams like finance and operations: learning how they work, solving their issues quickly, and turning their needs into clear, actionable system requests.

This role is built for someone who thrives in an incredibly fast-paced, quickly scaling business. Volume grows, priorities shift, and processes that worked last quarter need rethinking. You'll bring calm, organized problem-solving to that pace and help our systems scale right alongside the company.

Responsibilities

Daily ERP operations

• Ensuring revenue process transactions are recorded accurately and timely and any exceptions are being resolved in real time
• Maintain master data (items, vendors, customers, chart of accounts, pricing, BOMs) and keep it accurate and consistent
• Monitor scheduled jobs, integrations and interfaces; investigate and resolve failed or stuck records

Reporting and analysis

• Be the expert for the business to build and run recurring reports, saved searches, and dashboards
• Pull ad-hoc data and do first-pass analysis in Excel to answer business questions quickly
• Support month-end and period-close tasks, including reconciliations and data checks

User support

• Develop a process to log user requests and serve as first-line support for ERP users: answer how-to questions and troubleshoot errors
• Manage user access requests and role changes within approved security guidelines
• Write and update quick-reference guides, SOPs and training materials; run short training sessions

Process improvement and projects

• Document current workflows and spot manual steps that could be automated or simplified
• Help test configuration changes, upgrades and new modules (UAT scripts, regression testing, issue logs)
• Coordinate with IT, the ERP vendor, or implementation partner on open issues and enhancements

Requirements

• Bachelor's degree in Information Systems, Accounting, Finance, Business or a related field, or equivalent experience
• Minimum 2 years of direct experience as an end user, power user, or analyst in ERP system (NetSuite preferred)
• Working knowledge of core business processes: procure-to-pay, order-to-cash, inventory and record-to-report
• Ability to evaluate technical requirements and understand their financial and operational impact
• Ability to translate business requests into workflow or script requirements
• Experience building reports or saved searches inside an ERP or BI tool
• High attention to detail and comfort working with large volumes of data
• Comfortable using AI tools day to day to work faster
• Clear written and verbal communication with both technical and non-technical users

Nice to Have

• Direct experience with NetSuite and its relevant modules
• Basic SQL, or experience with BI tools such as Power BI or Tableau
• Familiarity with integrations (CRM, e-commerce, payroll, banking) and how data flows between systems
• Experience writing SOPs and training end users
• Highly organized, able to balance recurring deadlines like month-end close and reporting cycles with a steady stream of ad-hoc requests
• A patient, service-minded partner to users of every skill level, with the curiosity to keep learning NetSuite and suggest better ways of working

Salary: $70K - $100K

This reflects the base salary for this position. Compensation may vary based on factors such as experience, certifications and business needs. In addition to base pay, S&T offers annual bonuses, a comprehensive benefits package, flexible time off and employee discounts.

This is a hybrid position based in our Midtown Manhattan office.

In-office presence is required on Mondays, Wednesdays, and Thursdays.

Spot & Tango is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.