Escalations representative 2

Title: Escalations Representative 2
Client: Banking 
Duration: 06 months of contract (Extension or possibilities of extension)
Work Location: West Des Moines, IA
Payrate: $20 - $25 per hour

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Key Responsibilities:

• The selected candidates will be responsible for reviewing military orders and other documentation, evaluating eligibility for SCRA benefits, and processing cases across multiple systems.

Key responsibilities and expectations include:

• Reviewing military orders and supporting documentation.
• Evaluating eligibility for service member benefits and protections.
• Reviewing multiple financial products and determining eligibility at the individual account or product level.
• Making decisions based on established procedures and eligibility criteria.
• Working across multiple systems of record.
• Managing detailed information while maintaining a high level of accuracy.
• Meeting quality and production targets.
• Learning new systems, processes, and product-specific requirements.
• For example, a service member may have five products with , but not all five will
• necessarily qualify for the same benefits. Employees must review the applicable information and determine which products are eligible and which are not.

Ideal Candidate Profile:

• Required qualities
• Strong attention to detail.
• Ability to learn quickly.
• Effective multitasking.
• Ability to work with multiple systems and applications.
• Strong document review and information-processing.
• Ability to make decisions based on established criteria.
• General Windows and proficiency.
• Ability to balance accuracy with productivity.

Preferred experience:

• The hiring managers are open to candidates from a variety of financial services and operational backgrounds, including:
• Banking operations.
• Mortgage and loan processing.
• Credit card operations.
• Auto lending or auto finance.
• Financial documentation and verification.
• Compliance-related operations.
• Other back-office banking or financial services roles.
• Candidates do not need experience across every financial product. Someone with
• mortgage processing experience, for example, may still be a suitable candidate even
• if they have not worked with credit cards or auto loans.
• Banking or financial services experience is beneficial because candidates will encounter industry-specific terminology. However, the managers are willing to consider candidates from different backgrounds if they demonstrate strong attention to detail and the ability to learn.