Evening Support Technician

Title: Evening Support Technician

Agency: Germanna Community College

Location: Stafford - 179

FLSA: Nonexempt

Hiring Range: $25.29-$31.62 per hour, state benefits do not apply

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.

Germanna Community College is seeking a part-time Evening Support Technician to support our Stafford County Center and Fredericksburg Area Campus. This position provides timely and effective network and system support for information technology equipment and/or systems including computers and peripheral equipment, network and telecommunication devices, audio and video equipment, mobile devices and related transmission equipment to increase productivity in all areas of the college allowing employees to meet Germanna's mission.

Major Duties and Responsibilities:

• Responds in timely and courteous manner for faculty & staff tickets regarding about computer and AV related problems and requests.
• Performs installation and support of computer workstations and peripherals. Responsible for performing regular maintenance and patching on workstations, ensure operational readiness and security compliance. Ensures equipment is repaired or replaced in timely manner. Images and troubleshoots computers in compliance with standard operating procedures.
• Prioritize and complete helpdesk tickets for Audio-Visual, computer, and network incidents and requests.
• Provides technology support for evening & weekend events and classes per SLAs and SOPs. Requires schedule flexibility as schedule will be adjusted to accommodate event's needs, including regularly working at alternative locations.
• Performs installation and support of audio-visual equipment. Responsible for performing regular maintenance on AV equipment. Ensure equipment is repaired in a timely manner.
• Trains employees in the proper usage of computer and audio-visual systems. Ensures training documents at assigned location are kept current and are distributed as needed.
• Maintains accurate college software and hardware inventory within the designed asset management system(s). Follows all asset control SOPs and completes required asset management tasks.

Minimum Qualifications:

• Must possess experience in customer service, preferably Helpdesk.
• CompTIA A+ Certification or equivalent experience with PC hardware maintenance and repair.
• Must possess knowledge of software licensing, installation, and maintenance.
• Must possess knowledge of basic network functionality and infrastructure.
• Must possess knowledge and troubleshooting experience of audio-visual systems.
• Must possess excellent oral and written communication skills.
• Must have excellent attention to detail and the ability to work independently.
• Experience with or willingness to learn AI tools.
• Ability to lift 50 lbs.

Additional Considerations:

• Experience with Enterprise System Management tools such as Microsoft Intune or Manage Engine Endpoint Central.
• Knowledge of Helpdesk Ticketing Systems such TeamDymanix.
• Knowledge of supporting and troubleshooting Windows 11.
• Experience with Android and Apple products and other end-user devices.
• Experience supporting external customers within a professional event setting.