This posting will remain open continuously until filled.
The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.
Essential Duties & Responsibilities:
- Greets and directs patrons attending Town events and special programs. Provides line assistance and checks IDs.
- Sells and takes tickets. Collects fees, handles cash and credit card payments. Makes change for customers and accounts for cash register proceeds. Completes cash reports for point-of-sale systems.
- Provides customer service by responding to basic patron questions, concerns, and issues; provides information regarding the event, special programs, and facility.
- Acts as a customer service representative for the Special Events and Programs department.
- Facilitates, under the direction of the Supervisor or Event Coordinator, all event setup, on-site execution, teardown, and equipment storage.
- Acts as on-site contact for rental and permit event hosts.
- Performs other duties as assigned or required.
Minimum Qualifications:
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Age Requirement: Must be at least 16 years old
Experience: at least six (6) months experience in a public setting providing customer service is preferred; or an equivalent combination of education, training, and experience.
Licenses and/or Certifications Required:
- Must possess a valid Driver's License
- CPR/AED/First Aid Certification; or the ability to obtain within 30 days of hire
Knowledge, Skills, and Abilities:
- Must be well-spoken, friendly, and possess exceptional customer service skills.
- Ability to exercise consistent tact and courtesy in frequent public contact.
- Skill, including basic math, in handling cash and credit card payments.
- Ability to handle diverse tasks while maintaining attention to detail for accuracy.
- Ability to work flexible hours including nights and weekends
Physical Demands:
- Moderate to heavy physical work to include lifting, carrying, pushing and/or pulling of objects and materials up to 50 pounds
- Ability to exert heavy physical effort and frequent performance of activities requiring a full range of body movement including climbing, balancing, stooping, kneeling/bending, crouching, crawling, and/or twisting
- Frequent hand/eye coordination to operate tools and electrical equipment as well as for driving equipment and vehicles
- Vision for reading, recording and interpreting information
- Speech communication and hearing to maintain communication with employees and citizens
- Ability to physically access a variety of event sites
Work Environment:
- Works both indoors and out, and to withstand exposure to varying weather conditions
Equipment Used:
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
Must satisfactorily complete a criminal background and driving record check prior to commencing employment.
The Town of Castle Rock is an Equal Opportunity Employer.