JOB DESCRIPTION / MARION, ILLINOIS
Create memorable events. Bring the details together.
ThrillHouse is seeking an organized, personable Event Coordinator to turn client ideas into well-executed experiences. This role keeps event details organized, teams informed, and clients confident from planning through the final guest departure.
Position Summary
Coordinate assigned events and serve as a primary client contact throughout the planning process. Work closely with the Event Sales Manager and operations team to deliver contracted services, clear schedules, accurate room arrangements, and approved special requests.
Key Responsibilities
• Coordinate weddings, corporate meetings, private parties, and community gatherings.
• Confirm timelines, guest counts, room layouts, vendor arrangements, and special requests with clients.
• Review event agreements; communicate included services, deadlines, and approved changes.
• Maintain accurate event files, planning checklists, schedules, and event orders.
• Coordinate catering, bar, setup, audiovisual, and other service details with internal teams.
• Communicate vendor arrival times, setup requirements, and venue expectations.
• Lead planning meetings, walkthroughs, and final detail reviews as needed.
• Oversee day-of coordination, monitor timelines, and resolve concerns professionally.
• Confirm event spaces are prepared to the approved plan before guests arrive.
• Track outstanding client information and coordinate payment deadlines with the appropriate team.
• Obtain required approvals for changes and communicate updates to everyone involved.
• Gather post-event feedback; support venue tours, promotional events, and other assigned duties.
Qualifications
Experience in events, hospitality, customer service, or a related field preferred. Strong organization, attention to detail, professional communication, and follow-through are essential. Must be able to manage competing priorities, solve problems calmly, and work effectively with clients, vendors, and coworkers. Comfortable using email, calendars, spreadsheets, and event management software.
Schedule and Work Environment
Flexible availability, including evenings, weekends, and occasional holidays based on event needs. Work includes office tasks and active coordination throughout the venue, with periods of standing and walking. Essential functions may be performed with or without reasonable accommodation.
What Success Looks Like
Clients feel informed and supported. Event details are accurate and communicated on time. Teams arrive prepared, events run smoothly, and guests leave with a positive impression of ThrillHouse.
At ThrillHouse, our business is powered by high-energy entertainment, memorable family celebrations, and a dedicated team committed to exceptional guest hospitality. Operating from our 100,000 square foot venue inside the Oasis complex on DeYoung Street in Marion, Illinois, we provide an active, supportive work environment where your skills are valued and long-term career growth is encouraged.
We offer competitive compensation, comprehensive benefits, and hands-on training across attraction operations, guest relations, arcade management, party coordination, and restaurant hospitality. Whether you bring extensive customer service experience or want to launch a rewarding career in the family entertainment industry, we invite you to build your future with our team.
Explore our active job openings and submit your application to join our team today.