Event Manager

About the Role

As an Event Manager on the Navan Events team, you will plan, coordinate, and execute a diverse portfolio of client events—delivering world-class service, managing budgets with precision, and leveraging Navan's cutting-edge travel and event technology to scale operations. In this role, you will empower organizations to foster thriving cultures through expertly curated in-person experiences while driving decisions that support Navan’s revenue goals and product innovation.

What You’ll Do

• End-to-End Execution: Design, plan, and execute 8–12 client events simultaneously, managing timelines, vendor contracts, and logistics.
• Strategic Advisory: Educate clients on industry best practices, offsite strategies, and cost-effective event design while building strong client relationships to drive account retention and repeat business.
• Budget & Financial Oversight: Manage event budgets to maximize impact and protect gross margins while supporting Navan’s net revenue goals and preferred vendor network.
• Product Collaboration: Utilize Navan’s proprietary platform daily, delivering actionable UX and feature feedback to internal Product and Engineering teams to optimize our event management software.
• Vendor & Stakeholder Management: Source, negotiate, and maintain relationships with top-tier venues and suppliers to secure competitive rates and exceptional service.
• Client Satisfaction: Consistently meet and exceed NPS and CSAT targets through exceptional execution.
• 30-60-90 Day Success Roadmap
  • Within 30 Days: Complete onboarding on Navan’s platform and SOPs; shadow senior planners on active accounts; begin managing initial events with Team Lead support; establish cross-functional relationships with Sourcing, Product, and Customer Success.
  • Within 60 Days: Independently manage a full pipeline of events end-to-end; consistently meet CSAT targets; provide direct feedback to the Product team to optimize Navan’s event management software.
    Within 90 Days: Act as a strategic advisor to key clients; consistently hit net revenue and margin targets; drive process improvements that enable team scalability; achieve high client retention through post-event follow-up.

What We’re Looking For

• 5+ years of end-to-end event management experience, including sourcing, budget management, vendor negotiations, and onsite execution.
• Strong project management skills with a proven track record of handling high-volume event portfolios in fast-paced environments.
• High executive presence with experience presenting directly to C-suite and senior leaders.
• Exceptional problem-solving skills with a creative, client-first mindset.
• Prior hospitality or corporate travel industry experience preferred.
• Ability and willingness to travel up to 10% for onsite event execution, team syncs, and client meetings.