Event Operations Manager, Logistics

About Quint Quint is a leading provider of official ticketing and hospitality packages for some of the world's most prestigious sports and entertainment events. Headquartered in Charlotte, North Carolina, Quint combines a global presence with proprietary technology to deliver innovative hospitality experiences for fans, corporate clients, and brand partners.

About the Role The Event Manager, Logistics is responsible for planning and executing exceptional guest experiences while maintaining financial accountability for assigned event functions. Working closely with internal teams, vendors, and external partners, the Event Manager ensures that all logistical details are executed accurately, efficiently, and within established budgets.

Core Responsibilities Guest Experience and Event Operations

Ticketing and inventory management: Coordinate tracking, inventory verification, seat assignments, and distribution of physical/digital tickets.

Event fulfillment operations: Manage end-to-end fulfillment processes, including Excel reporting, shipping label creation, supplier coordination, quality control, package assembly, and detailed documentation.

Creative and production coordination: Partner with the internal graphic design team to develop credentials, signage, and other event materials.

Scheduling management: Develop/maintain schedules for guest services, staff assignments, fulfillment operations, transportation, tours, and experiences.

Vendor and supplier management: Research, negotiate with, contract, and manage vendors providing transportation, staffing, gifts, and other event services.

Event setup: Oversee event setup, vendor coordination, equipment movement, and freight management.

On-site event execution: Lead/support operational plans for staff training, package distribution and collection, transportation coordination, hospitality registration, tours, and guest experiences.

Operational problem-solving:Identify potential challenges, and respond effectively to changing conditions.

Post-event follow-up: Support reconciliation, documentation, expense tracking, and operational reviews.

Leadership and People Management

Establish clear objectives, priorities, and deadlines for direct reports.

Delegate responsibilities based on event requirements, workload, and team capabilities.

Monitor the quality and timely completion of assigned deliverables.

Provide hands-on coaching, feedback, and professional development.

Support effective communication and coordination across internal teams and event stakeholders.

Financial and Budget Management

Manage assigned event budgets.

Negotiate with vendors and collaborate with internal stakeholders to maximize budget efficiency.

Track projected, committed, and actual expenses accurately and consistently.

Monitor on-site spending and promote fiscal responsibility across traveling teams.

Partner with department leadership to review sales projections, assess financial performance, and recommend budget adjustments when needed.

Identify opportunities to control costs without compromising guest experience or operational quality.

Qualifications and Requirements Professional Experience and Education

At least four years of progressively responsible experience in event planning, event operations, or event management.

Experience in live events, professional sports, or entertainment is preferred. At least one year of people-management or team-leadership experience. Demonstrated experience managing budgets of at least $150,000 USD.

Bachelor's degree or higher in hospitality management, business, marketing, event management, or a related field. Proficiency in Microsoft Excel, CRM systems, project management platforms, and other relevant business tools.

Work Environment and Physical Requirements

Full-time, in-person position based in Quint's Charlotte, North Carolina, office.

Ability to travel domestically and internationally, with travel expected to average approximately 18-25% and potentially reach 50%.

Flexibility to work evenings/weekends/holidays as required by event schedules.

Ability to stand and walk for extended periods, including shifts exceeding 12 hours during events.

Ability to lift/carry items weighing up to 30 pounds.

Must be legally authorized and eligible to work in the United States.