Event Sales Manager

WHATS IN IT FOR YOU

• Competitive salary starting at $75,256.74 - DOE, with commission potential, this role offers motivated sales professionals the opportunity to earn well into six figures while representing one of the Pacific Northwests premier entertainment and event destinations.

• Discretionary performance bonuses 2x a year!

• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.

• Complimentary meals and covered team member parking.

• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.

• Company-paid gaming licenses (Class A & Class B).

• A variety of additional voluntary benefits and retirement plans

WHAT YOU'LL DO

• Practice, support, and promote the Vision, Mission Statements, and Core Values of the Muckleshoot Casino Resort.
• Generate event revenue by selling banquets, catering, meeting, conference, wedding, and special event services.
• Identify, qualify, solicit, and develop new business opportunities through prospecting, networking, referrals, trade shows, and community engagement.
• Manage incoming sales leads received through phone calls, email inquiries, referrals, and other channels, converting qualified leads into confirmed bookings.
• Build and maintain long-term relationships with corporate clients, meet planners, wedding planners, community organizations, and repeat customers to drive ongoing business.
• Conduct property tours and presentations for prospective clients, showcasing event venues, catering offerings, and resort amenities.
• Develop customized event proposals, menus, and service solutions that meet client objectives while maximizing revenue opportunities.
• Prepare and negotiate proposals, contracts, banquet event orders (BEOs), pricing, and event documentation in accordance with established policies and procedures.
• Collaborate with Banquet Operations, Culinary, Hotel Operations, Entertainment, Security, Facilities, and other operational departments to ensure seamless event planning and execution.
• Coordinate all event logistics, including menu planning, room layouts, floor plans, timelines, rental equipment, décor, audiovisual requirements, billing details, and other client-specific needs.
• Develop and manage catering sales revenue forecasts, budgets, and production reports while monitoring sales performance against established goals.
• Analyze market trends, customer needs, and competitive activity to identify new business opportunities and revenue growth strategies.
• Identify and maximize upselling opportunities, including catering enhancements, guestrooms, audiovisual services, entertainment packages, premium amenities, and additional resort offerings.
• Maintain accurate client records, sales activities, contracts, and event details within the organizations CRM and sales management systems.
• Monitor booking pace, sales pipeline, and forecasting to support departmental revenue objectives.
• Deliver exceptional guest service by providing personalized solutions that exceed client expectations and enhance the reputation of Muckleshoot Casino Resort.
• Engage guests, team members, and vendors with a professional and friendly demeanor.
• Performs other duties as assigned.

WHAT YOU'LL BRING

• Three (3) to five (5) years of progressive event sales, catering sales, hotel sales or hospitality sales within a resort, casino, hotel, convention center or other high-volume hospitality environment.
• Bachelor's degree in Hospitality Management, Business Administration, Marketing, Event Management, or a related field; equivalent combination of education and professional experience may be considered in lieu of a degree.
• Demonstrated success achieving sales goals, revenue targets, and business development objectives.
• Experience negotiating contracts and pricing agreements while maintaining strong client relationships.
• Knowledge of banquet operations, catering services, event planning, and hospitality operations.
• Experience managing multiple events simultaneously in a fast-paced environment.
• Proficiency using Microsoft Office Suite and customer relationship management (CRM) or sales management software.
• Ability to obtain a Class III A gaming license.
• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a valid Liquor Service Permit.

How YOU'LL be successful

• Demonstrate exceptional relationship-building skills that create lasting partnerships with clients and community organizations.
• Consistently achieve or exceed established sales goals, revenue objectives, and booking targets.
• Deliver exceptional guest service by anticipating client needs and providing personalized event solutions.
• Effectively negotiate contracts while balancing guest satisfaction and business profitability.
• Demonstrate excellent organizational and time management skills while coordinating multiple events and deadlines simultaneously.
• Build collaborative partnerships across departments to ensure seamless communication and flawless event execution.
• Exercise sound judgment and effective problem-solving skills in a fast-paced hospitality environment.
• Maintain a high level of professionalism, integrity, and confidentiality when working with clients and business partners.
• Demonstrate strong written and verbal communication skills, including professional presentations and client negotiations.
• Utilize CRM systems, reporting tools, and sales analytics to manage pipelines, forecasting, and client relationships.
• Adapt quickly to changing priorities while maintaining attention to detail and service excellence.
• Work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Experience within a casino resort, destination resort, luxury hotel, convention center, or entertainment venue.
• Experience selling weddings, corporate meetings, conventions, and large-scale social events.
• Established relationships within the Pacific Northwest hospitality, tourism, or event planning community