Event Sales Manager

The Event Sales Manager is responsible for overseeing the team of Event Sales Coordinators across multiple locations.  As the Event Sales Manager, your first responsibility is to ensure a great experience for customers booking their events on our properties.  You must be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues Event Sales Coordinators are facing.  Additional duties include growing a strong and reliable team, defining operational procedures, monitoring and meeting sales targets, and continually working to scale the team by introducing efficiencies into the overall operations.

Responsibilities: 

• Demonstrate and believe in Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality
• Demonstrates and supports a culture of diversity, equity and inclusion
• Hiring, training and coaching the Event Coordinators 
• Develop operational guidelines to maximize guest experience and ensure effective customer communication, event planning, and contract preparation is happening
• Help Event Sales Coordinators with larger events as needed
• Ensure team is meeting the financial targets for inbound events
• Ensure the team is booking space on the property within the documented guidelines
• Act as the point of escalation guiding Event Sales Coordinators through difficult calls or issues, diffusing angry guests, or handling issues that cannot be fielded by the EC
• Remain in contact with restaurant staff to ensure guests are having a superior experience, events are organized and successful and address any concern
• Regularly check-in with the Event Sales Coordinator team to give organization updates, answer their questions, offer continuous learning opportunities
• Review call center data to ensure proper coverage of inbound phone calls
• Maintain documented procedures and continually look for ways to improve or streamline processes to better support our guests
• Monitor software updates and training to roll out to the team
• Maintain professional and technical knowledge by tracking emerging trends in Event Operations Management
• Taking on other tasks or projects to support employees, other managers, and call center operations 

Key Qualifications: 

• Bachelor's Degree required 
• Minimum five (5) years direct related work experience required 
• Experience in event sales, catering sales, or related field experience
• Experience in outbounding
• Ability to multitask and remain calm under pressure 
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills 
• Knowledge of management principles and familiarity with company products, services, and policies 
• Working evenings, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis 

Benefits:

• Medical, Dental, Vision Insurance
• Life Insurance
• 401K + Company match
• 20 days of PTO each year
• 4 Volunteer PTO days each year
• Thanksgiving and Christmas holidays
• Employee Perks