Event Security Guard - Keybank Center

Summary

Event Security Guards ensure the safety and enjoyment of guests, contractors and employees while enforcing company policy in a positive and professional manner, through patrolling assigned areas and through interpersonal communications. This role monitors and controls the movements of patrons, visitors and contractors using various methods.

Duties & Responsibilities

• Provide a high level of service to patrons before, during, and after events.
• Monitor assigned areas within the arena to ensure guest safety and compliance with building policy.
• Greet, monitor and control the movements of patrons, visitors, employees and contractors.
• Conduct varying levels of screening of guests, employees and visitors as directed.
• Monitor all electronic security systems (fire board, alarm panel, cameras, access system, etc.).
• Remain calm and professional in all situations.
• Report pertinent information to supervisor.

Minimum Qualifications for the Position:

• High School Diploma or Equivalent.
• Must have strong customer service skills/experience
• Must be able to obtain New York State Security Guard Registration and be of good character;
• Previous law enforcement or security experience is preferred;

Work Environment & Physical Demands.

• Must be able to lift up to 50 lbs.;
• Must be willing and able to respond to emergent situations;
• Must be able to work effectively with limited supervision at times.
• Must be able to stand, sit, walk for extended and varying periods of time

Critical Competencies

• Communicate effectively;
• Treat guests in a kind and courteous manner;
• Respond to request for service and assistance;
• Follow policies, procedures, and instructions;
• Use time efficiently;
• Observe safety and security procedures.

Compensation

This role pays $17.50 an hour. This is a part-time role and must have the flexibility to work extended hours, evenings, weekends and holidays.

Western New York Arena, LLC is an Equal Opportunity Employer