The Events & Catering Manager (onsite) owns the private event and catering business from first inquiry through post-event follow-up. This role is responsible for growing event revenue, managing client relationships, and making sure every event is executed to Infuse standards. When the General Manager is off property, this position also serves as the acting Assistant General Manager and leads daily operations.
This position will be responsible for:
Event Sales and Revenue
- Business Development: Solicit, negotiate, and secure new and repeat event and catering business to meet monthly and annual revenue goals.
- Lead Management: Respond to all inquiries promptly, conduct site visits, and convert leads into booked events.
- Proposals and Contracts: Build customized proposals, menus, and pricing for each client, and manage contracts, deposits, and final billing.
- Event Promotion: Work with Marketing to promote private events and catering through social media, and community partnerships.
- Sales Reporting: Track the event pipeline, bookings, and revenue, and report results to the General Manager and Director of Operations.
Event Planning and Execution
- Client Partnership: Serve as the client's main point of contact from planning through event day.
- Event Details: Prepare and distribute event orders (BEOs) with everything the kitchen and service teams need, including timing, menus, setup, and staffing.
- On-Site Leadership: Oversee setup, service, and breakdown, and make sure each event runs on time and to standard.
- Follow-Up: Gather client feedback after each event, resolve any concerns, and use what is learned to improve future events.
- Cost Control: Manage event labor, food, and rental costs to protect event profitability, and enter and code all event invoices accurately.
Assistant General Manager Coverage
- Acting AGM: Lead daily front/back-of-house operations when the General Manager is not on property, including pre-shift meetings, floor management, closing and guest recovery.
- Standards and Safety: Uphold cleanliness, safety, and health code standards during coverage shifts.
- Team Support: Direct the team during coverage shifts and communicate any issues or follow-ups to the General Manager.
- Other ad hoc duties as assigned.
Qualifications and Expectations:
- 2+ years of event sales, catering, or private dining experience in hospitality; restaurant supervisory experience preferred.
- Proven ability to meet sales goals and build lasting client relationships.
- Strong organizational and time management skills, with close attention to detail.
- Clear, confident communicator with clients, guests, and staff.
- Proficient in Microsoft Office; event management and POS software experience a plus.
- Able to work flexible hours, including evenings and weekends, based on the event calendar.
- Able to reach, bend, stoop, and lift up to 40 pounds, and to stand for extended periods.