Events Coordinator - Amazon

Description

The Events Coordinator is a customer-facing professional who operates independently across Amazon locations to deliver exceptional workplace experiences and full event support. This role combines workplace operations with comprehensive event coordination and execution, including full delivery ownership for GREF-hosted activations. The Events Coordinator manages service tickets, coordinates with cross-functional stakeholders, and executes onsite events without the need for line-of-sight supervision. This role applies knowledge and judgment to determine appropriate procedures across multiple process paths, troubleshoot issues using SOPs and best practices, and serve as the frontline representative of workplace and event services.

Location: Bellevue WA (flexibility to work in Redmond & Seattle as needed)

Schedule: Monday through Friday, 8am-5pm with some flexibility to work events as needed

Wage: $29.19 - $32.28 per hour

What we can offer:

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass - Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/

Key Responsibilities

Workplace Operations and Ticket Management:

• Manage the full ticket lifecycle - intake, triage, prioritization, resolution, and escalation - using digital ticketing platforms to ensure timely service delivery.
• Operate independently without line-of-sight supervision, managing daily workplace operations and making autonomous decisions within established guidelines.
• Maintain workplace environments including conference rooms, common areas, and amenity spaces to Amazon standards.
• Apply knowledge and judgment to determine appropriate procedures for varied workplace situations, escalating complex issues when deviating from standard protocols.
• Track and report workplace metrics, trends, and service delivery insights to support continuous improvement and leadership visibility.

Event Coordination & Full Activation Delivery:

• Own end-to-end event delivery for hosted activations, from initial planning through post-event wrap-up and documentation.
• Coordinate with Facilities Management, Catering, AV, Security, and other relevant teams to ensure all aspects of events are executed flawlessly.
• Manage equipment and furniture arrangements, room configurations, and logistics according to event specifications.
• Monitor event proceedings in real time to address and resolve issues promptly, handling last-minute adjustments to layout, timing, or services.
• Ensure all event-related setups are completed on time and meet client expectations, maintaining high standards of hospitality and workplace experience.
• Provide a warm and professional welcome to all event attendees, setting a positive tone and offering personalized hospitality services throughout.

Stakeholder Coordination & Cross-Functional Collaboration:

• Serve as the primary point of contact for workplace-related inquiries, event requests, and issue resolution for employees, visitors, and stakeholders.
• Collaborate proactively with cross-functional teams including Facilities, IT, Security, and HR to support workplace operations and event delivery.
• Communicate clearly and professionally with all levels of management, employees, vendor partners, event organizers, and visitors in both written and verbal formats.
• Identify and escalate potential security risks, privacy concerns, or operational gaps to appropriate parties.
• Participate in the Crisis Response Team, ready to guide clients and guests in emergency situations.

Independent Operations & Continuous Improvement:

• Troubleshoot workplace and event issues using SOPs, best practices, and established protocols, making informed decisions within scope of authority.
• Support onboarding experiences and workplace orientations for new hires and visitors, ensuring a positive first impression.
• Manage inventory, supplies, and vendor relationships for assigned workplace and event services.
• Execute health, safety, and security protocols in alignment with company policies and local regulations.
• Adapt service delivery approaches based on location-specific needs while maintaining consistent global standards across all Amazon markets.

Needed Experience & Requirements

• High School Diploma or equivalent required.
• At least one year of prior experience in workplace services, event support, hospitality, or a similar client-facing role.
• Experience coordinating and executing events or programs in corporate or professional environments.
• Proficiency with technology platforms including Microsoft Office Suite, digital ticketing systems, conference room scheduling programs, and workplace management tools.
• Excellent customer service skills and the ability to multi-task and manage competing priorities in a fast-paced environment.
• Ability to work independently without a line of sight to another employee or as the only representative of Northwest Center and make sound operational decisions
• Strong organizational and time management skills with the ability to manage multiple process paths simultaneously.
• Ability to write concise correspondence and effectively communicate verbally and electronically with all levels of management, employees, vendor partners, event organizers, and visitors.
• Problem-solving skills with ability to troubleshoot issues using SOPs and available resources, with sound judgment on when to escalate.

Working Conditions & Physical Demands

• Ability to lift or move heavy items up to 40 lbs. as needed for event setups.
• Active role requires significant standing, walking, and moving around during events.
• Comfortability working in an open, unassigned workspace is required.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• It is a combination of desk and actively visiting NWC operational or client corporate buildings so the ability to move consistently within a 1.5-mile radius is required.
• Willingness to travel independently to various worksites in the Puget Sound region.
• Ability to read, write, speak, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• May need to carry supplies to other buildings.
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

About Northwest Center

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North-a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.

Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon's thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon's campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center's mission of inclusion

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.