Job Description
Our Client, a Software company, is looking for an Events Technology Operations Lead for their San Francisco, CA/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Operational Process & Platform Support
- Own the end-to-end support operation for front-end platform usage issues, associated policies, and self-service event processes, managing SLAs and escalation paths day to day
- Manage the operational process around platform access requests, including email credit policy, CC/BCC invite requests, domain exclusions, and notification setup requests, routing technical configuration to the appropriate team
- Manage and enforce brand, legal, and compliance standards for event pages, email design, and registration forms, serving as the escalation point for complex design and compliance issues
- Coordinate the rollout of event landing page and email template changes in response to marketer requests and global rebranding initiatives, partnering with the technical team that builds and configures them
- Own the day-to-day quality oversight of the template library from a usability, localization, and compliance standpoint, flagging issues for technical remediation
- Manage the operational process for localized registration forms across global locales, partnering directly with legal and compliance teams to keep pace with regulatory changes
- Stakeholder Management & Enablement
- Act as the day-to-day point of contact for marketer and event owner stakeholders on platform usage, policy, and operational risk, representing Events Technology in cross-functional working sessions
- Own the day-to-day content and quality of the AI Channel Expert's knowledge base, identifying gaps that drive escalations and partnering with technical teams on automation opportunities
- Run and continuously improve the Global Splash Events Program training site, ACT certification curriculum, and process documentation as a scalable enablement system
- Guide and provide direction to other team members supporting program operations
- Event Readiness Execution
- Run readiness execution for large global events (Summits, Innovation Days) end to end, assessing needs, coordinating stakeholder communication, and managing the project plan
- Coordinate cross-functional logistics and timelines to ensure platform readiness ahead of major global events
- Serve as the operational lead on event-day issue triage and resolution for Summits and Innovation Days
Requirements:
- Proven experience managing the operational side of event technology platforms (Splash, Cvent, Bizzabo, or similar) at scale, with a track record of owning process and stakeholder management, not just executing individual requests
- Strong command of governance, compliance, and permission-based access processes in a marketing or event operations context, including direct partnership with legal/compliance stakeholders
- Exceptional communication and stakeholder management skills, with the ability to manage expectations and translate platform capabilities and constraints for non-technical marketers
- Experience running support models and SLAs for high-volume queues, prioritizing time-sensitive requests under pressure
- Comfort partnering with technical and automation teams to identify process improvement opportunities, without owning the underlying systems or integrations
- Demonstrated ability to guide others and manage multiple competing, high-stakes priorities independently in a fast-paced environment
- Preferred Qualifications
- Strong understanding of email and landing page design principles, localization needs, and brand/legal compliance requirements, with the ability to assess quality and compliance without owning the technical build
- Strong data fluency, able to build reporting frameworks that support business reviews and stakeholder communications
- Track record of building and maintaining scalable training programs, certification curricula, and knowledge systems adopted broadly across an organization
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | San Francisco, CA |
| Industry | Management Consulting Services |
| Salary | $57.90–$62.57 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder