Department Description
UCSF Health Environmental Services provides cleaning, disinfection, environmental hygiene, waste management, floor care, and related support services across a complex, multi-site academic health system. Environmental Services supports acute-care hospitals, procedural and ambulatory environments, community hospitals, and other clinical operations and is integral to patient safety, infection prevention, regulatory readiness, employee and patient experience, and reliable clinical operations.
Locations within EVS' scope are UCSF Medical Center at Parnassus, Mission Bay, Mount Zion, Stanyan, Hyde, POPC Burlingame, UCSF Benioff Children's Hospital Oakland, Walnut Creek Surgery Center, and health off sites .
Job Summary:
Receives department/section assignments in the form of objectives and determines how to use resources to meet schedules and goals. Recommends changes to policies and established procedures that affect immediate unit. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of industry best practices. Follows policy and safe operational policies in selecting methods and techniques for obtaining results.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
Preferred Qualifications
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
25
YDirectly managers all aspects of cleaning for the Medical Center to ensure a high level of customer satisfaction, and compliance with all regulatory agency requirements through subordinate leadership. Meets regularly with department managers and customers to review Department's performance and meeting of cleaning standards. Invites feedback on performance by both staff and management and maintains a system for monitoring and responding to complaints. It is required that Operations Managers display the highest level of tact, diplomacy, discretion, and good judgment in all communications with Medical Staff outside the Department, as well as with all Department Staff. (PRIDE & AIDET)
10
YPlans, organizes and directs routine custodial operations. Recommends innovative approaches to service delivery within prescribed budgetary guidelines, and payroll.
10
YIn partnership with director(s), assists in budget preparation, presentations, takes actions needed to ensure that the Department meets its established financial objectives.
5
YTrains and supervises custodial / housekeeping leaders andstaff enforcing standards of cleanliness, sanitation and safety in adherence to policies and procedures.
5
YEnforces the safety and handling of waste and hazardous materials according to custodial policies & procedures to insure they are adhered to.
10
YConducts routine staff meetings. Makes rounds in each assigned area (all shifts) at established cadence. Identifies and communicates deficiencies to the appropriate individuals for remediation in a calm and constructive manner. Builds effective relationships with staff, through utilization of effective listening skills, compassion and empathy, leading to open communication and building trust. Evaluates performance of all assigned staff. Resolves identified performance problems in a timely and diplomatic manner. Ensures that all attendance and leave management guidelines are adhered to. Ensures compliance with all University and departmental policies and procedures.
15
Y
Prepares, Updates, and Monitors Department KPI / Quality Control reports, generated by Supervisors and implement measures needed to improve and sustain established criteria, i.e. level of cleaning and quality for all patient and non-patient areas. Coordinates and provides training for All Hospitality Services Staff Prepares written procedures and training materials. Maintains accurate records on the training provided. Reviews QC and Training reports. Provides training in appropriate conduct toward patients, visitors, and staff
Trains and supervises the custodial staff to maintain an orderly, safe, and efficient cleaning operation.
10
YResponsible for performance management of assigned frontline leaders and in-direct staff, and ensuring all staff evaluations under the assigned cost center remain current. Independently Review, recommend and secure authorization or support for discipline as appropriate in consultation with Labor and Employee Relations. Appropriate escalate to Director(s) for guidance as necessary.
10
YRepresents Housekeeping on the Infection Control Committee and participates in the formation of general standards and criteria for environmental sanitation. Assists in developing departmental staff plans, oversees biweekly payroll, Participates in the recruitment process.
5
YRequires knowledge in the care and use of power equipment.
100%
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
25
YDirectly managers all aspects of cleaning for the Medical Center to ensure a high level of customer satisfaction, and compliance with all regulatory agency requirements through subordinate leadership. Meets regularly with department managers and customers to review Department's performance and meeting of cleaning standards. Invites feedback on performance by both staff and management and maintains a system for monitoring and responding to complaints. It is required that Operations Managers display the highest level of tact, diplomacy, discretion, and good judgment in all communications with Medical Staff outside the Department, as well as with all Department Staff. (PRIDE & AIDET)
10
YPlans, organizes and directs routine custodial operations. Recommends innovative approaches to service delivery within prescribed budgetary guidelines, and payroll.
10
YIn partnership with director(s), assists in budget preparation, presentations, takes actions needed to ensure that the Department meets its established financial objectives.
5
YTrains and supervises custodial / housekeeping leaders andstaff enforcing standards of cleanliness, sanitation and safety in adherence to policies and procedures.
5
YEnforces the safety and handling of waste and hazardous materials according to custodial policies & procedures to insure they are adhered to.
10
YConducts routine staff meetings. Makes rounds in each assigned area (all shifts) at established cadence. Identifies and communicates deficiencies to the appropriate individuals for remediation in a calm and constructive manner. Builds effective relationships with staff, through utilization of effective listening skills, compassion and empathy, leading to open communication and building trust. Evaluates performance of all assigned staff. Resolves identified performance problems in a timely and diplomatic manner. Ensures that all attendance and leave management guidelines are adhered to. Ensures compliance with all University and departmental policies and procedures.
15
Y
Prepares, Updates, and Monitors Department KPI / Quality Control reports, generated by Supervisors and implement measures needed to improve and sustain established criteria, i.e. level of cleaning and quality for all patient and non-patient areas. Coordinates and provides training for All Hospitality Services Staff Prepares written procedures and training materials. Maintains accurate records on the training provided. Reviews QC and Training reports. Provides training in appropriate conduct toward patients, visitors, and staff
Trains and supervises the custodial staff to maintain an orderly, safe, and efficient cleaning operation.
10
YResponsible for performance management of assigned frontline leaders and in-direct staff, and ensuring all staff evaluations under the assigned cost center remain current. Independently Review, recommend and secure authorization or support for discipline as appropriate in consultation with Labor and Employee Relations. Appropriate escalate to Director(s) for guidance as necessary.
10
YRepresents Housekeeping on the Infection Control Committee and participates in the formation of general standards and criteria for environmental sanitation. Assists in developing departmental staff plans, oversees biweekly payroll, Participates in the recruitment process.
5
YRequires knowledge in the care and use of power equipment.
100%
| Location | San Francisco, CA |
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