Exchange & SaaS Support Engineer

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Exchange & SaaS Support Engineer

• Location: Fort Mill, South Carolina 29715
• Work model: On-site
• Posted 6 weeks ago
• Job ID: JPC - 208791

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Job Description

Job Summary: Exchange & SaaS Support Engineer

Location: Fort Mill, SC, 29715, United States

Job Type: C2C

About the Role

Join our dynamic IT team as an Exchange & SaaS Support Engineer, where your expertise will help maintain and support mission-critical messaging and SaaS solutions. You will play a vital role in providing Tier-2 support for Microsoft 365 platforms, ensuring seamless communication and collaboration for end users. Embrace a fast-paced, team-oriented environment that values innovation, continuous learning, and a shared commitment to client success.

Responsibilities

• Deliver Tier-2 support for Exchange Online, Outlook, Teams, OneDrive, and Box to end users
• Manage mailbox maintenance, access rights, and message archiving/retrieval/deletion
• Administer licenses and apply Microsoft Teams policies efficiently
• Troubleshoot and resolve user issues, escalating when necessary
• Document processes and maintain accurate environment records
• Automate recurring tasks using PowerShell scripting
• Contribute to ServiceNow ticket automation and participate in on-call rotations

Required Skills and Experience

• Minimum 2 years of end-user support for Outlook and MS Teams
• 2+ years' experience with Box administration and troubleshooting
• 1-2 years working with ServiceNow
• 1-2 years administering and supporting OneDrive
• At least 1 year of experience creating and modifying PowerShell scripts
• Strong customer service skills and collaborative mindset

Preferred Skills

• Relevant and current technical certifications
• Experience with additional Microsoft 365 components
• Ability to troubleshoot complex, cross-team issues
• Passion for learning new cloud technologies

Benefits

• Exposure to cutting-edge cloud and SaaS technologies
• Opportunities for professional growth and technical certification
• Engage in a collaborative, creative, and supportive work culture
• Flexible work arrangements and on-call rotations to promote work-life balance

How to Apply

If you are passionate about delivering outstanding client experiences and thrive in an innovative team environment, we want to hear from you. Click "Apply Now" to submit your application and take the next step in your IT career.

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Job details

Job ID JPC - 208791

Location Fort Mill, South Carolina, United States

Work Model On-site

Job Type C2C

Posted September 1, 2026

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