Executive Assistant

R.R. Donnelley

Columbus, OH

JOB DETAILS
SALARY
$28.70–$43.60 Per Hour
SKILLS
Administrative Skills, Audioconferencing, Audiovisual, Banking Services, Billing, Business Services, Calendar Management, Communication Skills, Credit Cards, Customer Relations, Customer Support/Service, Data Analysis, Data Entry, Detail Oriented, Develop and Maintain Customers, Editing, Environmental Impact, Establish Priorities, Executive Assistant Skills , Identify Issues, Intellectual Property (IP), Legal, Marketing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Plan Meetings, Problem Solving Skills, Quality Assurance, Sales Management, Schedule Development, Software Administration, Team Player, Telephone Skills, Time Management, Training/Teaching, Travel Planning, Typing, Videoconferencing, Work From Home
LOCATION
Columbus, OH
POSTED
Today
Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: M-F 8:30am-5:30pm

This will be mostly remote but might be expected to report to our Columbus site periodically.

(* denotes an "essential function")
  • *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
  • *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
  • *Complex calendar and meeting coordination including ability to make decisions on behalf of supported professional
  • *Complex travel bookings including ability to accurately plan multi-leg international trips
  • *Communicate and/or respond in effective and professional manner on behalf of supported professional
  • *Utilize appropriate logs and/or tracking software for all administrative support work
  • *Ensure that job tickets are properly filled out before beginning work
  • *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
  • *Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
  • *Meet contracted deadlines for accepting, completing, and delivering all work
  • *Troubleshoot basic equipment problems
  • *Assist in developing training plans and process maps for the administrative operation
  • *Deliver training plans to a team of Admins
  • *Serve as a subject matter expert and resource for junior employees
  • *Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable manner
  • Prioritize workflow and efficiently multi-task
  • Performs Quality Assurance on own work and work of others
  • Answer telephone, emails, and place service calls when needed
  • Use equipment and supplies in a cost-efficient manner
  • Help to foster a proactive environment of continuous service enhancement and relationship building with the client
  • Adhere to Williams Lea policies in addition to client site policies
Working conditions
  • Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
  • Ability to work overtime as needed.
  • Work is performed in a professional work environment and/or work from home setting.
  • Business casual and/or professional attire required.
Qualifications

Job qualifications
  • Associate degree or advanced degree preferred. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history
  • 5+ years' experience supporting at the executive level in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (3) years or more. Formal education and/or training may be considered in lieu of experience
  • Excellent calendar management experience and skills, including the coordination of complex executive meetings
  • Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
  • Familiar with other software programs for providing administrative support
  • Previous experience scheduling travel arrangement strongly preferred.
  • Previous experience providing administrative support at the executive level preferred
  • Ability to interact well with all levels of management
  • Able to be trusted with highly sensitive and confidential information and handle with professionalism and discretion
  • Strong attention to detail; able to work on multiple projects simultaneously with little to no errors
  • Must have excellent organizational skills
  • Must be able to meet deadlines and complete all projects in a timely manner and maintain professionalism and composure when working with immediate deadlines
  • Able to exercise good judgment to make decisions that conform to business needs and policy
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
  • Ability to effectively work independently with strong decision-making abilities with minimal supervision as well as the ability to work collaboratively as part of a team
  • Ability to work in a fast-paced, high volume environment with efficient and effective multi-tasking skills
  • Ability to communicate professionally both verbally and in writing
  • Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
  • Must be self-motivated with a positive attitude while remaining flexible, proactive, resourceful and efficient
  • Proven customer service skills are required to create, maintain, and enhance customer relationships


Additional Information

The rate of pay for this role at the noted RRD location is $/28.70 to $43.60 hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

About the Company

R

R.R. Donnelley

Our people make a difference every day - working with customers, in production or behind the scenes in a support role. They know how to manage the job and exceed expectations! Through our dedicated and talented employees we are creating, managing and executing marketing and business communications that are connecting people around the world with the power of words and images.

With a long and rich history, RR Donnelley (NYSE: RRD) is a Fortune 500 company employing more than 44,000 people worldwide. We assist customers in developing and executing multichannel communication strategies that engage audiences, reduce costs, drive revenues and increase compliance.

We’re not only committed to innovative technologies. We’re committed to high standards of corporate social responsibility across our global footprint. For details please click here to view the report “making a difference starts with ourselves.” You’ll find out how RR Donnelley defines its values, how we work to ensure our employees feel valued, and how our company efforts add value for our stakeholders.

RR Donnelley is an Equal Opportunity/Affirmative Action employer. The company’s policy is to select, place and deal with all its employees without discrimination based on race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation, protected Veteran status, genetic information or on the basis of any other status protected by applicable federal, state or local law.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Printing and Publishing
FOUNDED
1864