Hand & Stone Massage and Facial Spa | Multi-Location Franchise Group
Be the Person Behind the People, Processes & Progress!
Are you exceptionally organized, detail-oriented, and passionate about keeping things running smoothly? Do you thrive in a fast-paced environment where no two days are the same?
Hand & Stone Massage and Facial Spa is seeking a proactive, dependable, and highly motivated Executive Assistant – Human Resources & Operations to support our growing multi-location franchise organization.
This is more than an administrative position! You'll work directly with HR and Operations leadership, helping coordinate daily responsibilities, streamline processes, support employees, and keep our organization moving forward.
What You'll Do
Human Resources & Recruiting Support
- Coordinate employee onboarding, documentation, background screenings, and orientation scheduling.
- Assist with recruiting, applicant communication, interview scheduling, and candidate tracking.
- Maintain confidential employee files, certifications, training records, and HR documentation.
- Prepare employee communications, reports, forms, and administrative correspondence.
- Track compliance requirements, outstanding documentation, and employee training completion.
- Assist with payroll-related administrative tasks and employee engagement initiatives.
Executive & Administrative Support
- Manage calendars, meetings, appointments, and leadership communications.
- Organize emails, correspondence, spreadsheets, reports, and presentations.
- Monitor deadlines, maintain task trackers, and follow up on outstanding assignments.
- Assist with preparing meeting agendas, company announcements, and internal communications.
- Anticipate leadership needs and proactively identify opportunities to improve efficiency.
- Handle sensitive employee and business information with professionalism and discretion.
Multi-Location Operations Support
- Provide administrative support to Spa Directors and Operations leadership across multiple locations.
- Track operational reports, performance metrics, and location-specific assignments.
- Coordinate training sessions, meetings, special projects, and company initiatives.
- Maintain organized records, standardized checklists, and operational resources.
- Ensure timely follow-up and consistent communication between departments and locations.
Desired Experience & Qualifications
- 2+ years of administrative, executive assistant, HR coordination, or operations support experience preferred.
- Previous experience supporting executive leadership or multiple departments strongly preferred.
- Experience in Human Resources, recruiting, employee onboarding, or personnel administration is a plus.
- Proficiency in Microsoft Office, particularly Outlook, Excel, Word, and PowerPoint.
- Experience with HRIS, applicant tracking systems, payroll platforms, or employee management software preferred.
- Strong written and verbal communication skills with excellent attention to detail.
- Ability to independently prioritize multiple assignments and meet deadlines.
- Exceptional organizational, time-management, and problem-solving skills.
- Ability to maintain strict confidentiality and exercise sound professional judgment.
- Experience in a multi-location, hospitality, wellness, or service-based organization is a plus.
- High school diploma or equivalent required; associate's or bachelor's degree in Business Administration, Human Resources, or a related field preferred.
Who Will Thrive in This Role?
We're looking for someone who doesn't just wait for instructions but takes initiative, anticipates needs, and follows through.
You're someone who loves organization, enjoys solving problems, communicates confidently, and takes pride in making others' jobs easier. You're comfortable balancing multiple priorities and understand that accuracy, accountability, and confidentiality are essential.
Why Join Our Team?
At Hand & Stone, our people are the heart of our business. You'll have the opportunity to work closely with leadership, develop valuable HR and operational experience, and make a meaningful impact across our growing organization.
Ready to be the organizational powerhouse behind our team? Apply today!