Executive, Business Services and Special Projects

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

This executive is responsible for recommending enterprise strategy and executing and operationalizing enterprise business services, and transformation strategies established by the Chief Culture & Transformation Officer and executive leadership team. The role leads capability strategy and operations, corresponding workforce and capacity planning, vendor delivery, and major strategic initiatives. This executive is accountable for translating enterprise priorities into scalable delivery models, establishing clear governance and decision rights, and ensuring successful execution from strategy through transition and stabilization. The role collaborates closely with Finance, Technology, functional leaders, and Customer and Employee Experience teams to optimize delivery outcomes, strengthen service performance, enable responsible automation and AI, and support measurable enterprise value. The position serves as a key member of the Chief Culture & Transformation Officer''s leadership team.

Job Requirements:

Education and Work Experience:

• Master''s Degree: Required
• Ten years work experience: Required
• Five years leadership experience: Required
• Five years job leadership experience: Preferred

Essential Functions:

• Execute and advance services and capability strategy: Develop and execute the enterprise roadmap Services and Capability strategies, including delivery-model selection, location strategy, workforce planning, capacity management, partner strategy, and the pathway from initial market entry to sustainable operations. Evaluate models based on the economics, complexity, risk, talent needs, scalability, and strategic importance of the work.
• Direct Service optimization and stabilization: Lead lifecycle strategy from opportunity assessment and readiness through process standardization, knowledge transfer, workforce mobilization, implementation, launch, stabilization, and optimization. Establish clear transition gates, acceptance criteria, ownership, risk controls, contingency plans, and handoffs to steady-state service leaders. Ensure transitions protect service continuity, regulatory obligations, workforce readiness, customer experience, and business performance.
• Govern Vendors and Delivery Partners: Provide executive oversight for vendor delivery and operating performance in partnership with the Vendor Relationship Office, Finance, Technology, Legal, Compliance, and functional service owners. Establish governance forums, decision rights, RACIs, performance expectations, escalation pathways, risk controls, transition obligations, and continuous-improvement commitments.
• Manage and Operationalize a Scalable Service and Transformation Portfolio: Design the strategic lifecycle of the services portfolio, including service intake, scope assessment, prioritization, introduction, scaling, optimization, and retirement. Partner with Process Owners and functional executives to standardize end-to-end processes and determine the appropriate combination of operating model and technology. Maintain service roadmaps and ensure strategic projects are prioritized according to mission and culture fit, risk and talent availability, customer impact, scale, readiness, and speed to measurable value. Provides recommendations regarding sourcing strategies, expansion, operating model decisions, workforce strategies, and major transformation initiatives for approval through established governance processes.
• Deliver Enterprise Value, Innovation, and Sustainable Adoption: Translate services strategy into measurable improvements in service quality, reliability, capacity, productivity, cost to serve, workforce sustainability, customer and employee experience, and enterprise agility. Sponsor AI, automation, analytics, and process-redesign opportunities after foundational standardization and migration readiness are established. Partner with Transformation Operations and Finance to develop business cases and measure realized value, and with Experience and Change leaders on adoption, cultural integration, and service outcomes.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God''s love by inspiring health, wholeness and hope.