Executive Director Infrastructure Services (2026-49610)

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When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. Together, we lead in education, research, health care delivery, and public service. Your life's work is more than a career. It's an expression of your passion, intellect, skill, and drive. UMass Chan"s commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.

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Executive Director Infrastructure Services

Job Number: 2026-49610

Category: Information Technology

Location: Worcester, MA

Shift: Day

Exempt/Non-Exempt: Exempt

Business Unit: UMass Chan Medical School

Department: School - IT-Infrastructure Services - W875039

Job Type: Full-Time

Union Code: Non Union Position -W60- Non Unit Professional

Num. Openings: 1

Post Date: May 18, 2026

Work Location: Hybrid

Salary Minimum: USD $185,000.00/Yr.

Salary Maximum: USD $195,000.00/Yr.

The Executive Director of Infrastructure Services is a senior IT leader reporting to the head of IT Operations and responsible for enterprise leadership of teams and managers delivering core infrastructure services that support research, academic, healthcare consulting, administrative, and financial operations. This role sets the strategic direction, governance, and performance expectations for infrastructure services across the institution, ensuring they are reliable, secure, scalable, and aligned with institutional priorities.

Operating at an enterprise level, the Executive Director establishes standards for service delivery, availability, security, compliance, and operational maturity across on-premises and cloud environments. Success in this role is reflected in strong service outcomes, organizational consistency, leadership development, and continuous operational improvement.

The role places strong emphasis on people leadership, service excellence, risk and lifecycle management, and the practical adoption of emerging technologies. The Executive Director also partners across engineering and operations functions beyond their direct span of control to drive alignment, shared operating models, and cohesive delivery across the broader technology organization.

Responsibilities

• Define and execute a multi-year infrastructure strategy aligned with institutional priorities, risk tolerance, and long-term sustainability.
• Establish and maintain accountability for infrastructure service availability, performance, resilience, and customer experience across the institution.
• Build and sustain a high-performing infrastructure leadership team through coaching, workforce planning, and intentional skill development.
• Partner closely with IT executive leadership to translate institutional strategy into executable infrastructure priorities, absorbing cross-domain operational oversight and escalation.
• Establish and enforce enterprise service standards, SLAs, KPIs, and operating models, driving continuous service optimization and maturity.
• Provide governance oversight for incident management, escalation, problem management, and continuous improvement practices.
• Develop and sustain clear leadership pathways, succession plans, and advancement opportunities for infrastructure leaders, ensuring the organization continues to scale talent alongside technology.
• Act as a trusted business partner, collaborating across IT and institutional leadership to align infrastructure services with research, academic, consulting, and administrative needs.
• Ensure infrastructure services operate in compliance with security best practices, regulatory requirements, audits, and institutional policies.
• Provide leadership oversight for business continuity and disaster recovery strategy, testing, and readiness.
• Evaluate emerging and evolving technologies, ensuring adoption decisions consider security, compliance, operational readiness, and long-term value.
• Demonstrated ability to lead through influence, partnership, and shared accountability in matrixed organizations.

Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 10+ years of progressive leadership experience in enterprise infrastructure or platform services.
• Proven experience managing managers and senior technical leaders responsible for mission-critical capabilities.
• Demonstrated success establishing strategy, standards, governance, and operational discipline at enterprise scale.
• Experience with compliance, risk management, lifecycle planning, and service delivery in complex or regulated environments.
• Strong financial, vendor, and resource management experience.
• Excellent communication, influence, and stakeholder-management skills.
• Budget and financial management expertise

Preferred Qualifications:

• Experience in higher education, research-intensive institutions, healthcare, or similarly complex organizations.
• Demonstrated success improving service maturity, reliability, and organizational capability.
• Experience evaluating and adopting automation and AI/GenAI capabilities to enhance infrastructure operations.

Posting Disclaimer:

This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution.

In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams.

Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.

In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.

UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

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