Executive Director

• Chick-fil-A Careers
• North Canton, OH
• Executive Director

Executive Director

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Full-time

$18.00 - 24.00 per hour

Job Title: Operating Director

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Owner/Operator

Mission

To lead the organization by casting vision, developing leaders, and driving operational and cultural excellence to deliver exceptional guest experiences and sustainable business growth.

Outcomes: KPI's

• Achieve Top 20% ranking in all key CEMs by the end of 2027.
• Maintain average Speed of Service (SOS) under 3:30 within the first year.
• Ensure Food Safety Score of 1 consistently; Guardian of the Brand.
• Attain 100% completion on all QIV visits and maintain 95%+ on Smart Shop scores.
• Keep Food Cost gap under 0.75% through team training, waste control, and operational excellence.
• Achieve and maintain CFA One sales mix over 40% through digital engagement strategies.
• Lead a culture of excellence that reduces turnover and develops at least 2 leaders annually prepared for higher-level roles or LDP.

Competencies

• Behavioral Fit
• Strategic thinking
• High follow-through and accountability
• Integrity
• Strong planning and systems leadership
• Leadership development and coaching
• Emotional intelligence and presence
• Clear, persuasive communication
• High personal standards
• Cultural Fit
• Servant-hearted
• Enthusiastic and purpose-driven
• Grace-filled and truthful
• Generous with time and attention
• Consistently present and reliable
• Community-minded and family-oriented

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift
• Overtime

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Life insurance
• 401(k) matching
• Employee discount

Chick-fil-A - North Canton, OH

1535 N Main St, North Canton, OH, 44720

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.