Role DescriptionThe Executive Director Facility Operations is a full-time, on-site leadership role based in Cleveland, OH, responsible for overseeing the daily operations, maintenance, and performance of facility services. This role directs facility management teams, sets operational standards, and ensures that buildings, equipment, and infrastructure are safe, efficient, and compliant with all applicable regulations and codes. The Executive Director will develop and manage budgets, monitor key performance indicators, and drive continuous improvement initiatives related to safety, quality, and cost control. Daily responsibilities include coordinating preventive and corrective maintenance, working closely with vendors and contractors, and partnering with senior leadership to align facility operations with organizational goals. The role also involves mentoring managers and staff, supporting capital projects, and serving as a primary point of contact for facility-related issues, emergencies, and strategic planning.
What You’ll Do:
- Provide executive leadership for facilities operations across Hospitals’ extensive ambulatory care network throughout Northeast Ohio.
- Lead the continued development and implementation of a scalable, high-performing ambulatory facilities management program supporting more than 300 outpatient locations.
- Partner closely with University Hospitals executive leadership, operational leaders, and clinical stakeholders to align facilities services with organizational goals and patient care objectives.
- Oversee maintenance operations, engineering services, vendor management, asset management, and service delivery across a diverse portfolio of healthcare facilities.
- Drive operational consistency, standardization, and continuous improvement initiatives throughout the ambulatory network.
- Ensure compliance with all regulatory, accreditation, life safety, and environmental requirements.
Requirements
What You Bring:
- Significant leadership experience within healthcare facilities management, engineering operations, integrated facilities services, or related environments.
- Demonstrated success overseeing large, multi-site healthcare portfolios, preferably within health systems, ambulatory networks, or academic medical environments.
- Proven experience managing large teams and substantial FTE populations across multiple locations and organizational levels.
- Strong executive presence with exceptional relationship-building, communication, and stakeholder management skills.
- Experience partnering with C-suite executives, healthcare administrators, physicians, and operational leaders to drive strategic initiatives.
- Strong financial acumen, including responsibility for large operating budgets, forecasting, resource planning, and performance management.
Minimum Qualifications & Requirements:
- Minimum Education Requirement – Bachelor’s Degree or equivalent experience
- Minimum Management Experience – 7 years
- Minimum Functional Experience- 7 years in facilities management, engineering, management of business/operations service in both soft and hard facilities services