Executive Housekeeper

Overview

The Executive Housekeeper serves as the primary floor leader and supervisor for the Housekeeping Department. This position is responsible for overseeing the daily operations of room attendants and laundry staff to ensure the highest standards of cleanliness, guest satisfaction, and operational excellence throughout the casino resort. The ideal candidate leads by example, coordinates daily assignments, conducts inspections, resolves operational issues, and supports the Housekeeping Manager in achieving departmental goals.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

SUPERVISION RESPONSIBILITIES:

• Housekeeping Supervisor
• Houseman
• Hotel Room Attendant
• Laundry Attendant
• Room Restoration Attendant
• Room Inspector

MINIMUM QUALIFICATIONS:

• Must be a minimum of 21 years of age.
• High School diploma or GED required.
• Two (2) years of housekeeping experience in a hotel, casino resort, or large hospitality environment required.
• One year of supervisory experience required.
• Experience assisting teams in a fast-past guest-focused environment required.
• Knowledge of housekeeping equipment, chemicals, and cleaning procedures required.
• Casino Resort experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver's License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts pre-shift meetings with direct reports, soliciting input from employees.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated.

GUEST SERVICE:

• Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Responsible for promoting outstanding guest relations.

REGULATORY COMPLIANCE:

• Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
• Ensures assigned staff are aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.

DEPARTMENT OPERATIONS:

• Lead by example through professionalism, accountability, and teamwork.
• Foster a positive and respectful work environment.
• Maintain high visibility throughout the property by routinely interacting with employees and guests.
• Promote safety, cleanliness, and exceptional guest service.
• Support continuous improvement through coaching, communication, and operational excellence.
• Supervise the daily activities of housekeeping team members to ensure guest rooms, suites, public areas, employee areas, and support spaces meet established cleanliness and presentation standards.
• Conduct daily inspections of guest rooms, hotel public areas, restrooms, hallways, meeting spaces, and back-of-house areas.
• Assign daily work schedules and adjust staffing assignments based on occupancy levels and operational needs.
• Provide leadership, coaching, training, and performance feedback to housekeeping staff.
• Ensure employees follow departmental procedures, safety standards, and proper use of cleaning chemicals and equipment.
• Monitor room status and coordinate with the Front Desk and Facilities departments to prioritize room readiness and maintenance concerns.
• Respond promptly to guest requests, service recovery situations, and cleanliness concerns.
• Maintain inventory of linens, guest supplies, and housekeeping equipment; notify management of inventory needs.
• Complete opening and closing supervisory duties, including shift reports and departmental communication logs.
• Verify productivity standards are met while maintaining quality expectations.
• Assist with onboarding and training new employees and provide ongoing coaching.
• Support employee engagement by recognizing performance and promoting teamwork.
• Enforce company policies, attendance standards, and departmental expectations.
• Assist with investigations involving guest complaints, lost and found items, and safety concerns.
• Ensure compliance with OSHA regulations, company policies, and gaming commission standards where applicable.
• Perform housekeeping duties alongside staff when operational needs require.
• Serve as the department leader in the absence of the Housekeeping Manager.
• Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using data and information from experience.
• Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes, and/or employee disciplinary actions in accordance with authority and ensures those decisions follow applicable laws, rules, regulations, and established controls.
• Performs all other related and compatible duties as assigned.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong leadership and people skills.
• Ability to motivate, coach, and develop employees.
• Excellent organizational and time-management skills.
• Strong attention to detail and quality standards.
• Ability to prioritize work in a fast-paced, 24/7 operation.
• Basic computer skills, including Microsoft Office and hotel housekeeping systems.
• Ability to resolve guest and employee concerns professionally.
• Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Protect the Company's value by keeping information confidential.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Perform assigned tasks under limited supervision. Follow written and verbal instructions.
• Present facts and recommendations in oral and written form. Prepare written reports and correspondence as required.
• Establish and maintain positive relationships with other upper management, supervisory staff, employees, and the public. Work well alone or within a team.
• Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Travel locally, regionally, or out-of-state as needed.
• Maintain physical condition and stamina appropriate to perform assigned duties.
• Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing/maintaining professional and personal networks.

PHYSICAL DEMANDS:

• The employee regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
• Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift upwards of 35 pounds.
• Ability to drag, push, or pull up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Work is typically performed within a casino and hotel setting.
• Exposure to second-hand smoke.
• Evening and weekend shifts, extended hours, and irregular shifts may be required. Ability to work night and weekends required.
• The noise level in the work environment is moderate to high.
• The employee may be exposed to blood/bodily fluids.
• The employee may be exposed to chemicals and hazardous material.
• The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.