Executive, New Business Development

Company Overview

Our client is a leading and highly respected organization with a diversified investment portfolio spanning the real estate, media, customer experience, and infrastructure sectors. Headquartered in San Juan, Puerto Rico, with operations throughout the United States and Latin America, the company has established a strong track record of success driven by value creation, strategic growth, and the delivery of sustainable long-term results. Its market leadership is supported by a culture of excellence and a team of highly talented, innovative, and committed professionals.
As part of its vision for continued growth and business expansion, the organization is seeking an Executive, New Business Development. This strategic leadership role will be responsible for identifying, evaluating, and developing new business opportunities, establishing high-impact partnerships, and driving initiatives that support revenue growth, profitability, and the company's competitive advantage across its markets.

Job Summary

The New Business Development Executive is responsible for driving sustainable revenue growth by identifying, prospecting, and acquiring new clients for the organization. This is a highly proactive hunter role focused on expanding the company's client portfolio through strategic prospecting, consultative selling, and relationship development.
The role manages the complete sales lifecycle, from lead generation and qualification through solution development, proposal presentation, contract negotiation, and closing, while collaborating closely with Operations, Client Success, Finance, and other cross-functional teams to deliver customized outsourcing solutions that meet client needs.

Responsibilities and Duties

• Identify, research, and prospect organizations that can benefit from our Contact Center solutions.
• Develop and execute strategic business development plans to generate qualified leads and achieve new business revenue objectives. 
• Build and maintain a robust sales pipeline through cold calling, networking, referrals, digital outreach, industry events, and strategic partnerships.
• Conduct discovery meetings to understand prospective clients' operational challenges, customer experience needs, and business objectives.
• Present the company's Contact Center, Customer Experience, and Business Support solutions through consultative sales conversations.
• Develop customized proposals and commercial solutions aligned with each client's operational and financial goals.
• Lead the full sales cycle, including prospecting, qualification, proposal development, pricing discussions, contract negotiations, and closing.
• Build and maintain strong relationships with executive-level decision-makers, including Operations, Customer Experience, Human Resources, Procurement, and C-suite leaders.
• Collaborate with Operations and other internal stakeholders to ensure proposed solutions are operationally feasible and successfully implemented.
• Ensure a seamless transition of newly acquired clients to the Operations and Client Success teams following contract execution.
• Maintain accurate opportunity tracking, pipeline management, sales forecasts, and customer interactions.

Qualifications and Skills

• Bachelor's Degree in Business Administration, Marketing, Communications, Sales, or a related field. Equivalent professional experience may be considered.
• Minimum of three (3) years of successful experience in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition.
• Strong understanding of commercial operations and end-to-end sales processes.
• Experience selling BPO, Contact Center, Customer Experience (CX), Business Services, Technology, Staffing, Outsourcing, or other complex business solutions is highly preferred.
• Demonstrated success in prospecting and closing new business opportunities.
• Proven experience managing complex B2B sales cycles.
• Strong consultative selling, negotiation, and relationship-building skills.
• Excellent verbal, written, presentation, and interpersonal communication skills.

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