Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Executive Technical Support Agent
Location: Menlo Park, CA
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Hybrid (60% - need to be onsite 1-2 days a week)
Function: Provide Technical and Desktop Support enterprise VIPs
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Executive Technical Support Agent
Location: Menlo Park, CA
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Hybrid (60% - need to be onsite 1-2 days a week)
Function: Provide Technical and Desktop Support enterprise VIPs
Role summary The Executive Technical Support Agent delivers desktop management
and technical support for a large enterprise client, targeting C-Suite and Vice President level customers. You will resolve hardware and software issues across end-user devices, manage the device lifecycle, and keep the fleet secure and compliant with client-provided standards, working closely with the client's IT operations, security, and procurement teams.
and technical support for a large enterprise client, targeting C-Suite and Vice President level customers. You will resolve hardware and software issues across end-user devices, manage the device lifecycle, and keep the fleet secure and compliant with client-provided standards, working closely with the client's IT operations, security, and procurement teams.
Key responsibilities
Diagnose, troubleshoot, and resolve hardware and software issues on desktops, laptops, peripherals, and mobile devices
Keep devices compliant with client security policies, patch cadences, and configuration baselines
Develop and maintain runbooks, configuration guides, known-issue records, and end-user knowledge articles
Partner with IT operations, security, and procurement to coordinate hardware logistics, escalation pathways, and continuous improvement
Diagnose, troubleshoot, and resolve hardware and software issues on desktops, laptops, peripherals, and mobile devices
Keep devices compliant with client security policies, patch cadences, and configuration baselines
Develop and maintain runbooks, configuration guides, known-issue records, and end-user knowledge articles
Partner with IT operations, security, and procurement to coordinate hardware logistics, escalation pathways, and continuous improvement
Required skills & qualifications
1+ years of experience in desktop support, endpoint engineering, or a similar IT role
Hands-on troubleshooting experience with Windows, macOS, and mobile operating systems
Experience with endpoint management platforms (e.g., Intune, Jamf, SCCM/MECM) and ITSM/ticketing tools (e.g., ServiceNow)
Working knowledge of device imaging, patch management, and security baselines
Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users
Ability to work on-site and lift equipment up to 40 lbs
1+ years of experience in desktop support, endpoint engineering, or a similar IT role
Hands-on troubleshooting experience with Windows, macOS, and mobile operating systems
Experience with endpoint management platforms (e.g., Intune, Jamf, SCCM/MECM) and ITSM/ticketing tools (e.g., ServiceNow)
Working knowledge of device imaging, patch management, and security baselines
Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users
Ability to work on-site and lift equipment up to 40 lbs
Preferred qualifications
Certifications such as CompTIA A+, Microsoft MD-102, Jamf Certified Tech, or ITIL Foundation
Scripting or automation experience (PowerShell, Bash, Python, etc.)
Technical writing or knowledge base management experience
Experience supporting high-volume, fast-paced environments
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Certifications such as CompTIA A+, Microsoft MD-102, Jamf Certified Tech, or ITIL Foundation
Scripting or automation experience (PowerShell, Bash, Python, etc.)
Technical writing or knowledge base management experience
Experience supporting high-volume, fast-paced environments
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Menlo Park, CA |
| Industry | Computer/IT Services |
| Salary | $40–$50 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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