Experience Analyst

Job Description:

Role Overview
The Experience Analyst will be responsible for analyzing user behavior digital interactions and platform performance across insurance applications
This role requires strong proficiency in data analysis user experience metrics and domainspecific workflows
The analyst will support optimization initiatives for policy servicing claims management and customer engagement platforms

Key Responsibilities
Collect and analyze data from insurance portals mobile applications and servicing platforms to identify usage patterns and experience gaps
Develop dashboards and reports to track key performance indicators related to user journeys feature adoption and digital servicing efficiency
Perform heuristic evaluations and usability assessments to support design and development teams
Collaborate with product owners and business analysts to translate insurance requirements into measurable experience outcomes
Apply segmentation and behavioral analysis to support personalization and targeted feature enhancements
Conduct benchmarking and competitive analysis within the insurance sector to identify best practices
Support AB testing and multivariate experiments to validate design and functionality improvements
Ensure compliance with data privacy and insurance regulatory standards during analysis

Required Skills
Proficiency in analytics platforms such as Adobe Analytics Google Analytics or Mixpanel
Experience with data visualization tools including Power BI Tableau or Qlik
Strong understanding of insurance workflows such as policy issuance claims processing and customer onboarding
Ability to work with large datasets and apply statistical methods for trend analysis and forecasting
Familiarity with UX metrics including task success rate time on task and dropoff points
Exposure to customer journey mapping and experience optimization frameworks
Knowledge of digital tagging event tracking and funnel analysis
Experience in agile environments and iterative delivery models

Preferred Qualifications
Background in experience analysis for life health or general insurance products
Certification in data analytics UX research or digital experience platforms
Familiarity with experimentation platforms and personalization engines
Understanding of accessibility standards and inclusive design principles

Work Environment
Datadriven role within a digital insurance transformation team
Opportunity to influence platform design and user experience strategy
Focus on measurable outcomes domain expertise and continuous improvement

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at "To apply, click the Monster apply button" Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.