Experienced Assistant Manager – Charlotte

Social Pet Hotel & Daycare | Charlotte, NC

Salary: $50,000 - $60,000

Employment Type: Full-Time

Position Overview

Social Pet Hotel & Daycare is seeking an experienced, motivated, and customer-focused Assistant Manager to join our leadership team at our Pineville location.

As an Experienced Assistant Manager, you will play a critical leadership role in supporting the daily operations of our facility, ensuring exceptional pet care, outstanding customer service, strong team performance, and operational efficiency.

This position is ideal for an established leader with proven experience managing teams in the pet care industry. The successful candidate will demonstrate sound judgment, accountability, and the ability to independently lead daily operations while partnering closely with the General Manager to achieve business objectives.

Key Responsibilities

Team Leadership & Performance Management

• Lead, coach, and develop team members to consistently meet performance expectations and operational goals.

• Delegate responsibilities effectively and ensure accountability for daily tasks and results.

• Provide ongoing feedback, performance coaching, and recognition to support employee engagement and development.

• Address employee concerns and performance issues promptly and professionally.

• Make sound operational and personnel decisions in the General Manager's absence, consistent with company policies.

• Support staffing plans, scheduling, and workforce coverage based on business needs.

Customer Experience

• Deliver exceptional customer service and ensure a positive experience for pets and their owners.

• Resolve escalated customer concerns with professionalism, urgency, and sound judgment.

• Coach employees on customer service expectations, communication, and company standards.

• Build strong customer relationships that support retention and business growth.

Facility Operations & Safety

• Oversee daily daycare, lodging, grooming, and training operations to ensure efficiency and consistency.

• Maintain high standards of pet care, cleanliness, safety, and facility presentation.

• Ensure compliance with established animal handling, health, and safety protocols.

• Identify operational challenges and proactively implement solutions.

• Support daily scheduling and resource allocation to meet operational demands.

Business Performance & Financial Accountability

• Partner with the General Manager to achieve revenue, operational, and customer service KPIs.

• Monitor labor efficiency, staffing productivity, and operational expenses.

• Support sales initiatives, customer retention, and business growth opportunities.

• Oversee cash handling, deposits, and transaction reconciliation to ensure accuracy and compliance.

Training & Employee Development

• Support onboarding and training programs for new employees.

• Reinforce company standards, procedures, and performance expectations.

• Identify skill gaps and provide coaching and development opportunities.

• Conduct regular one-on-one conversations to strengthen communication, engagement, and accountability.

• Recognize strong performance and promote a positive, team-oriented culture.

Compliance & Administrative Responsibilities

• Ensure adherence to company policies, procedures, and applicable regulations.

• Maintain accurate operational, staffing, and performance documentation.

• Assist with scheduling, timekeeping, payroll review, and employee records.

• Complete required operational reports and communicate key updates to leadership.

Required Qualifications

Experience

• Minimum of 3 years of management or leadership experience in the pet care industry, preferably in a daycare, boarding, grooming, or similar facility environment.

• Proven success leading teams, coaching employees, and managing performance.

• Demonstrated experience overseeing daily operations, staffing, scheduling, and customer service.

• Ability to independently manage operational priorities and make effective decisions.

• Experience working in a fast-paced, high-volume service environment.

Leadership & Professional Skills

• Strong leadership presence with the ability to motivate, develop, and hold employees accountable.

• Excellent interpersonal, communication, and conflict-resolution skills.

• Sound judgment, problem-solving abilities, and decision-making confidence.

• Strong organizational skills with the ability to manage competing priorities.

• Working knowledge of labor management, operational KPIs, and basic financial controls.

• Understanding of animal behavior, pet care standards, and safety practices.

Personal Attributes

• Genuine passion for animals and their well-being.

• Professional, approachable, and customer-focused leadership style.

• Proactive, dependable, and results-oriented.

• Commitment to teamwork, accountability, and continuous improvement.

• Flexibility to work weekends, evenings, and holidays based on business needs.

Physical Requirements

• Ability to lift and carry up to 50 pounds.

• Ability to stand, walk, bend, and remain active for extended periods.

• Ability to safely handle dogs of varying sizes, breeds, and temperaments.

• Ability to work in an active pet care environment.

 Benefits

Social Pet Hotel & Daycare offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance

• 401(k)

• Health savings account (HSA) and flexible spending account (FSA)

• Life insurance

• Employee assistance program

• Paid time off

• Employee discounts

• Paid training and professional development

• Tuition reimbursement

• Employee referral program

• Opportunities for career advancement

• Flexible scheduling based on operational needs

Join Our Leadership Team

At Social Pet Hotel & Daycare, we believe strong leadership is essential to delivering exceptional pet care and creating a workplace where employees can thrive.