Experienced Service Advisor

Description of the role:

The Experienced Service Advisor at Keffer Volkswagen in Huntersville, North Carolina plays a crucial role in providing exceptional customer service and ensuring customer satisfaction. This role involves assisting customers with service inquiries, presenting them with accurate service recommendations, and generating estimates for service costs. The Service Advisor is responsible for coordinating and scheduling service appointments, maintaining open communication with the service team, and updating customers on the progress of their vehicle.

Responsibilities:

• Interact with customers and listen to their service needs
• Provide accurate service recommendations and estimates
• Schedule service appointments and coordinate with the service team
• Maintain open communication with customers regarding the progress of their vehicle
• Ensure customer satisfaction by addressing any concerns or issues

Requirements:

• Prior experience as a Service Advisor in the automotive industry
• Strong communication and interpersonal skills
• Ability to effectively listen to customer needs and provide appropriate recommendations
• Detail-oriented and organized
• Knowledge of automotive service and repair processes

Benefits:

• Competitive compensation ranging from $60,000 to $90,000 per year
• Healthcare benefits package
• Retirement savings plan
• Paid time off and vacation days
• Opportunity for career growth and advancement

About the Company:

Keffer Volkswagen is a leading automotive dealership in Huntersville, North Carolina. We are dedicated to providing exceptional customer service and offering a wide range of Volkswagen vehicles and services to our customers. Our team is passionate about cars and committed to delivering a professional and enjoyable experience to every customer who walks through our doors.