We are looking for an Experienced Service advisor to join our growing team. This role is an key contributor within our customer service team. The successful candidate will have a strong knowledge of vehicles and services.
Compensation & Benefits
This role is a full-time, salaried position and offers generous compensation and benefits. You will be eligible for medical, vision, dental, and other supplemental insurance coverage, paid time off, life insurance.
Responsibilities
• Provide outstanding customer service to all clients
• Schedule and coordinate service appointments with customers
• Process service requests and billing documents
• Assist customers in understanding the range of services available
• Investigate and solve customer complaints
• Document customer details and updates when necessary
• Handle all payment transactions
Requirements
• Previous service writer experience required
• High school diploma or equivalent
• Proven automotive industry knowledge – familiarity with all products and services
• Excellent communication skills (written and verbal)
• Self-motivated, able to work independently and in a team
• Excellent organizational, problem-solving, and time management skills