Manage, monitor, maintain, and support infrastructure and application environments.
Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
Partner with Operations on patches, updates, antivirus, maintenance, and system health.
Monitor system performance, conduct health checks, and support capacity planning and optimization.
Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.
Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns.
Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.
Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.
Standardize and automate processes and monitoring using scripting and automation technologies.
Follow change management procedures and maintain technical and system design documentation.
Document issues and resolutions and contribute to continuous process and technical improvement.
Required Qualifications
5–7 years of relevant experience, including 2–3 years at a senior level or equivalent.
Strong experience with SQL Server, Power BI, and Databricks.
Experience supporting production infrastructure and troubleshooting complex technical issues.
Strong understanding of systems, databases, applications, monitoring, and performance management.
Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.
Comfortable working directly with clients and cross-functional teams.
Strong problem-solving, analytical, organizational, and decision-making skills.
Experience with scripting, automation, technical documentation, and change management.
Preferred Qualifications
Healthcare technology or hospital IT experience.
Development experience with .NET and REST APIs.
Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms.
Experience with OpenTelemetry.
Cloud infrastructure or modern data platform experience.
Relevant certifications such as GIAC, ITIL, or MCSE.
Working Arrangements
Standard work week or as defined by assignment requirements.
Primarily remote or office-based.
May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods.