Express Lane Service Advisor

Express Lane Service Advisor

Chrysler Jeep Dodge Ram Dealership
Now Hiring: Masters of Multitasking & Customer-Charm Wizards

About the Role

Do you thrive in fast-paced environments? Do you enjoy the smell of motor oil in the morning? Do you have the rare ability to smile while explaining why a customer really does need that air filter. If so, welcome to the Express Lane, the pit stop where routine maintenance meets controlled chaos.

We’re looking for a Service Advisor who can keep things moving smoothly, keep customers happy, and avoid being run over by overly-enthusiastic drivers entering the lane.

What You'll Do

• Greet customers with the confidence of someone who knows exactly where the air filter lives

• Decode vague customer descriptions like “It’s making a thingy noise”

• Write repair orders with accuracy, speed

• Communicate with technicians without yelling 

• Up-sell maintenance services politely—not like a used-car infomercial

• Keep customers updated so they don’t peek around corners 

• Maintain an above-average caffeine level to survive the morning rush

Qualifications

• Previous service advisor experience is great, but if you’ve survived retail, fast food, or toddlers—you're halfway there

• Excellent communication skills 

• Ability to multitask while remaining calm and pretending you’re not multitasking

• Basic understanding of vehicle maintenance 

• Computer skills—yes, clicking really fast counts

• Valid driver’s license and the ability to park straighter than most customers

What We Offer

• Competitive pay + bonuses for being awesome

• Health, dental, and vision (we care about your well-being 

• Paid time off for when you need a break from oil changes and humanity

• Employee discounts on parts, service, and maybe even that Jeep you’ve been eyeballing

• A team that supports you, laughs with you, and occasionally steals your pens

Schedule

• Full-time, weekends will be required

• A fast-paced Express Lane environment where time moves 2x faster than normal