Administrative Skills, Call Monitoring, Customer Support/Service, Equipment Maintenance/Repair, Fax Machines, Hospital, Medical Records, Office Equipment, Operations, Order Supplies, Pathology, Patient Charts, Phlebotomy, Telephone Skills, User Interface/Experience (UI/UX)
Position Summary
The Extra Help (EH) Customer Service Representative at UI Health is located in the Pathology Department within Hospital Phlebotomy and provides intermediate-level customer service and front desk administrative support. This position serves as the first point of contact for the Phlebotomy sections and is responsible for answering phones, monitoring faxes, processing test add-ons, and performing a variety of administrative support duties to ensure smooth daily operations.
Duties & Responsibilities
- Direct patients, staff and visitors to clinic, departmental offices, and meeting functions.
- Maintain patient charts.
- Respects the confidential nature of hospital charts, medical records, and other patient related information.
- Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed.
- Enter patient information as requested.
- Completes & routes required forms & communicates necessary information to the patient/significant others.
- Creates documents and correspondence.
- Directs visitors and confer with staff when necessary.
- Answers front desk phones and route them appropriately, responsible for reporting and tracking Phlebotomy staff call offs and deliver to supervisors appropriately.
- Responsible for ordering office supplies and maintenance of front office machines.
- Maintains cleanliness and organization of the working and supply areas.
- Order office/lab supplies as needed.
- Perform other related duties and participate in special projects as assigned.
U
University of Illinois at Chicago