Callaway Resort & Gardens (CGR) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason J. Callaway 75 years ago. Currently CGR is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment. For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
Summary of Essential Functions & Responsibilities
- Checks with Manager for daily forecast training standard objectives
- Ascertains the daily specials from kitchen and communicates them
- Answers phone and record take-out food/drink orders
- Inspects Bar for cleanliness, proper supply levels
- Makes specialty drinks to standard including ingredients and presentation
- Maintains a clean and sanitary environment in compliance with all local and federal health codes
- Performs service, busser and runner duties as appropriate
- Must be willing to work in other disciplines within the department as directed by management
- Uses POS accurately. Handles card transactions as directed
- Participates in upsell strategies as directed by management
- Participates in daily line ups
- Practices service standards and current training throughout service
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Must be at least 21 years old
- Requires thorough knowledge of a specialized or technical field
- High School Diploma, Required
- One-year Bartender experience, Required
- Must be able to obtain Serve Safe/TIPS Certification
- Basic computer knowledge and usage preferred
- Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Knowledge, Skills, and Abilities
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must have professional appearance with good personal hygiene
- Must be productive in a fast-paced environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to communicate effectively with Guests and Hosts using approved communication methods
- Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
- Able to comprehend instructions and retain information
- Able to perform duties consistent with creating a safe and secure environment for hosts and guests