F45 Assistant Manager

Key Responsibilities:

• Drive the continued growth of the F45 studio
• Demonstrate knowledge of the brand and model behavior in accordance with company standards. 
• Develop relationships with members to foster a strong and connected community
• Provide and maintain the highest level of customer service 
• Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to both clients and internal staff
• Develop a high energy culture through contests and incentive based motivation 
• Meet or exceed required performance metrics (KPI’s)
• Ensure compliance and adherence to F45 Training business policies and standards
• Assists in managing the daily operations of the studio 
• • Managing studio operating expense and payroll budgets within targets
  • Manage/coordinate vendors/suppliers 
  • Maintain top-notch cleanliness, appearance and organization of the studio
• Collaborate with sales team 
• • Coordinate membership growth and retention 
  • Execute retention calendar promotions and events
  • Assist in managing client memberships and retention with support of sales team including respond to current member needs and member referrals
  • Engage local community to drive awareness including studio launch
  • Assist with special projects, events, and promotions as needed
• Ensures that all member interface procedures are followed including but not limited to: 
• • Proper Member Check-In
  • Telephone Inquiries (general and sales related)
  • Member registration
  • Delinquent account/Failed payment procedures
  • Customer care calls 
  • Member change requests 
• Assist in recruiting, hiring, training, managing, and developing a dynamic team of fitness trainers 
• • Assist in training and managing all personal trainers on staff in accordance with the prescribed F45 training methods
  • Assist in tracking and ensuring accuracy of all mandatory education certifications/training for all trainers 
  • Assist in completing monthly trainer evaluations to ensure that all trainers are giving personalized attention during every class, that they are ensuring exercises are performed safely, and correctly, while keeping the members motivated and encouraging in a vibrant F45 atmosphere
  • Assist in planning and coordinating shift schedule and ensure the smooth running of a fully staffed daily class schedule
• Build and maintain class size through scheduling optimization 
• Maintain serviceability of training equipment
• Coach 18-20 high energy HIIT classes per week, including some weekend classes
• Assist in planning/executing F45 Challenge

Qualifications:

• Must have Personal Training Certification through a nationally recognized organization or be willing to obtain one within 90 days of hire.
• Must have CPR/AED/First Aid Certification
• Preferred 1+ years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, disciplining, and terminating
• Must have outstanding experience delivering high-quality customer service, excellent communication, organizational, and written skills
• Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
• Ability to work independently and collaborate with F45 team and clients
• Highly organized with the ability to prioritize and meet deadlines
• Computer proficiency with MS Office programs, MindBody, and various media platforms
• 1+ years of proven sales leadership in the Health & Fitness industry preferred

Benefits:

• Medical, Dental, and Vision 
• 401k
• Flexible schedule
• Free Membership at F45
• Competitive salary and bonus structure
• Monthly Team outings