Facilities Work Management Support Assoc

Posting Details

Posting Details

Job Title Facilities Work Management Support Assoc Requisition Number RE56088 Working Title Department Name 3CP00:Campus Physical Plant Work Location Lexington, KY Grade Level 41 Salary Range $16.15-25.81/hour Type of Position Staff Position Time Status Full-Time Required Education

AA

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

3 yrs

Required License/Registration/Certification

N/A

Physical Requirements

Sitting at computer workstation for extended periods; Repetitive motion.

Shift

8:00am - 5:00pm (Monday - Friday)

[Note: Hours of work may vary dependent upon situational factors. Hours of operation for the Facilities Work Management Control Center may expand requiring varying shift schedules for staff.]

Job Summary

Reporting to the Facilities Work Management Administrator, this position serves as the single point of contact for all types of Facilities Management Service Requests - receiving intake from clients and customers; Pre-processes service requests as they arrive through SAP Work-Order Portal, email, Fax, manual entry, or direct client input; Addresses emergency or crisis management events promptly and effectively; Processes requests (notifications) according to urgency and service level agreements to ensure maximum utilization of billable resources and ensure prompt response to service requests; Identifies work order requests for Building Operations; Elevators; Equipment; Estimates; Events; Greek Organizations; Insurance, Board Meetings; Unfunded Deferred Maintenance (UDM); Utilities; Call Before You Dig - 811; etc.; Determines and secures review authorizations and approvals as needed; Identifies and determines funding allocation charges, including setting up accounts; Identifies code and regulatory compliance requirements; Generates Work Order(s) for 'new' problem(s); or Notification(s) for 'on-going' problem(s); Processes hundreds of portal requests daily, resulting in the creation of hundreds of work orders up to $700k; Generates hundreds of notifications / attachments daily.

Ensures appropriate work order distribution; Collaborates with Delta Room regarding building systems' on/off requirements; Collaborates with Key Shop on inquires and requests; Collaborates with Medical Center Physical Plant - Call Center regarding UK HealthCare / Medical Center inquires and requests; Updates Elevator Work Orders daily; and Closes Preventive Maintenance; Pest Control Work Orders daily.

In addition, the Facilities Work Management Support Associate Communicates with clients as required: Keeping them informed of progress and/or notifying them of impending changes or agreed outages; Documents all calls and actions in automated systems in a complete, accurate, and timely manner; Contacts appropriate responsible parties; Transfers calls to appropriate departments for problem resolution; Notifies management of irregularities and critical issues; Adheres to University and department policies and procedures; Creates and generates reports daily, as assigned, including work orders open/closed; accounts/cost centers; plant funds; vehicle accidents; elevators; building standing orders; service contract buildings; Delta Log work orders; estimates; etc.; Completes daily shift reports in a complete, accurate, and timely manner; Performs studies and cost analyses as directed; Creates reports for various administrative needs; Maintains Building List; Chart of Accounts; Clearing Accounts; Housing Accounts; Elevators, etc.; and Ensures compliance with University Records Retention.

Internal Employee Being Considered

Skills / Knowledge / Abilities

MS Windows/Office; SAP; Automated Work Management Systems; KRONOS

Driver's License - Preferred

Experience with automated work management systems - Preferred

Knowledge of maintenance; construction; and renovation-related job tasks - Preferred

Does this position have supervisory responsibilities? No Preferred Education/Experience

Associates' Degree + 3 Years - Preferred

High School + 5 Years

Deadline to Apply 10/19/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Describe your experience with improving your organization's, department's, or team's processes or procedures to meet or exceed organizational goals.

(Open Ended Question)

• • Describe your work experience providing customer service in a fast-paced work environment.

(Open Ended Question)

• • Describe what motivates you to do your best.

(Open Ended Question)

• • Describe your approach to problems which require critical thinking.

(Open Ended Question)

• • Please rate your level of computer experience.
• None
• Average
• Above average
• Outstanding

Applicant Documents

Required Documents

• Resume

Optional Documents