Business Growth, Business-to-Business (B2B), Communication Skills, Construction, Contract Negotiation, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Detail Oriented, Documentation, Driver's License, Facilities Management, Follow Through, Interpersonal Skills, Inventory Management, Maintain Compliance, Maintenance Services, Microsoft Office, Negotiation Skills, Organizational Skills, Performance Management, Problem Solving Skills, Procurement Management, Project/Program Management, Property Maintenance, Quality Control, Record Keeping, Regulatory Compliance, Resolve Customer Issues, Sales Management, Sales Operations, Status Reports, Willing to Travel
Facility Solutions Manager (Account Manager) – City Wide Facility Solutions
City Wide Facility Solutions is seeking a dedicated and experienced Facility Solutions Manager (Account Manager) to join our team. This role is pivotal in managing client accounts, ensuring exceptional facility services, and expanding our service offerings. As a key member of our operations, you will liaise between clients, contractors, and internal teams to deliver outstanding facility management solutions.
Key Responsibilities:
- Manage and nurture client relationships to ensure client satisfaction and retention.
- Develop and implement customized service strategies and schedules for assigned clients.
- Negotiate contracts and agreements for service enhancements and new services.
- Coordinate and supervise contractor performance, ensuring compliance with client requirements and Company standards.
- Conduct site inspections and quality control evaluations to maintain excellence.
- Handle client inquiries, feedback, and resolve service issues promptly and effectively.
- Maintain accurate client records, service documentation, and contractual agreements.
- Collaborate with sales and operations teams to identify opportunities for account growth.
- Manage procurement and inventory of supplies for client locations.
- Utilize CRM and other software tools to track activities, schedule services, and report on account status.
Join City Wide Facility Solutions and contribute to building environments that elevate people with your expertise in account and facility management.
Requirements
- Minimum of 2 years experience in B2B account management or facility management.
- Strong negotiation, communication, and interpersonal skills.
- Proven ability to manage multiple client accounts effectively.
- Detail-oriented with excellent organizational and follow-through abilities.
- Proficient with Microsoft Office Suite and CRM software.
- Ability to travel locally as required to client sites.
- Valid driver’s license and reliable transportation.
- Positive attitude and strong relationship-building skills.
Benefits
City Wide offers a competitive salary, including commission and care allowance, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.
More on City Wide...
City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com
City Wide is an Equal Opportunity Employer
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City Wide Facility Solutions