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FACT Team Leader

Mental Health Resource Center

Clearwater, Florida

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JOB DETAILS
SKILLS
Activities of Daily Living (ADLs), Behavioral Health, Case Management, Child and Youth Services, Communication Skills, Community Programs, Community Providers, Community and Social Services, Crisis Intervention, Cross-Functional, Customer Support/Service, Dental Insurance, Desktop PC, Disability Insurance, Documentation, Documentation Review, Driver's License, Emergency Response, Emergency Services, Employee Assistance Plan, Employee Orientation, Flexible Spending Accounts, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Hospital, Hospital Administration, Insurance, Interpersonal Skills, Leadership, Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), Maintain Compliance, Medicaid, Medical Protocols, Medical Records, Medications, Microsoft Office, Microsoft Outlook, Needs Assessment, Nonprofit, On Call, Outpatient Care, Patient Care, Process Management, Psychiatric Rehabilitation, Psychiatry and Mental Health, Retirement Plan, Risk, Social Work, Special Needs, Staff Development, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Vision Plan
LOCATION
Clearwater, Florida
POSTED
30+ days ago
Benefits/Perks
Medical, Dental, and Vision Insurance
Life Insurance
Disability Insurance
403(b) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Eleos Health – HIPAA-compliant documentation tool
 
Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community. Services include 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults, as well as outpatient services such as medication management, case management, and counseling.

Job Summary
The FACT Team Leader assists the FACT Program Manager administer and direct the Florida Assertive Community Treatment (FACT) Program, a clinical team, which assumes responsibility for directly providing needed treatment, rehabilitation, and support services to persons with serious mental illness.  Promotes recovery, empowerment, self-determination and decision-making for each FACT participant.
 
The FACT (Forensic Assertive Community Treatment) Program is a multidisciplinary clinical team that provides comprehensive, community-based services to adults with severe and persistent mental illness. The program is designed to reduce hospitalization, increase community tenure, and enhance independence, autonomy, and quality of life.
 
FACT team members provide a wide range of services, including advocacy, crisis intervention, assessments, treatment planning, case management, medication support, and coordination of care. Additional services include community referrals, symptom education, vocational and educational support, social skills development, and assistance for families and caregivers.
 
Most services are provided in the community, with approximately 15% of time spent in the office. Company vehicles are available; however, team members must also use their personal vehicles as needed and are eligible for mileage reimbursement.
 
The FACT team operates during and outside of standard business hours, including rotating weekend, holiday, and on-call responsibilities.
 
Responsibilities 
  • Provides treatment, rehabilitation, and support services in accordance with the FACT model, which is based on the Program for Assertive Community Treatment (PACT) manual
  • Assures the accuracy, completeness, and confidentiality of clinical records
  • Conducts mental health status assessments
  • Coordinates referrals to community providers and support services
  • Provides assistance with activities of daily living, transportation, communication, social and interpersonal relationship skills
  • Provides education related to symptoms, medications, and mental health issues
Assists the FACT Program Manager in:
  • Monitoring and directing the services provided by the Florida Assertive Community Treatment (FACT) program.
  • Directing the day-to-day clinical operations of the FACT Team
  • Scheduling staff work hours to ensure adequate coverage for the day, evening, weekend, and holiday shifts and on-call hours.
  • Coordinating the daily organizational meetings to ensure completion of the work for the day and ensure identified needs are met.
  • Coordinating the admission process and the treatment, rehabilitation, and support services of the program.
  • Reviewing documentation to ensure timely and appropriate treatment to persons served, which meets State requirements and MHRC Medical Records Standards.
  • Providing training and orientation to new staff, and ensuring compliance with staff development plans.  
Documentation Tool (Eleos Health)
  • Reduces time spent on documentation, allowing more focus on client interaction and care 
  • Transforms brief notes or session conversations into complete, clinically appropriate documentation 
  • Supports accurate, compliant documentation while allowing staff to review and finalize notes 
  • Provides helpful insights from sessions to support care planning and continuity 
  • Accessible on desktop or mobile for flexibility across different work settings 
Qualifications
  • Master’s degree in Human Services or a related field required.
  • Three years of experience working with adults with severe and persistent mental illness required.
  • Valid Florida License as LMHC, LMFT, or LCSW required.
  • Experience with DBT therapy techniques preferred. 
  • Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.
  • Proficiency in Microsoft Office, Outlook and the use of the Internet.
  • Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record.
  • Ability to work in varied settings including community, hospital, and residential environments.
  • Strong clinical judgment with ability to respond to emergencies and high-risk situations.
  • Strong leadership and communication skills with ability to collaborate across teams and systems.
Position Details
This position is a Full Time position (rotating weekends, on-call, and holidays). 

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com




About the Company

M

Mental Health Resource Center

Renaissance Behavioral Health Systems

RBHS functions as a management services organization, providing centralized administrative, finance and accounting, human resources, information technology and quality improvement services to MHRC.  Through its administrative function, RBHS coordinates the programs and services of MHRC to create an integrated, high quality service delivery system.

Mental Health Resource Center

Founded in Jacksonville in May 1977, Mental Health Resource Center, Inc. (MHRC) is a Florida not-for-profit corporation that provides a wide range of behavioral health and social services to the community.  Included in MHRC’s service array are 24-hour emergency services; inpatient psychiatric services for children, adolescents and adults; and numerous outpatient services, including medication management, case management, counseling, supported housing, psychosocial rehabilitation, two programs for the homeless, a therapeutic family program, state hospital liaison services, forensic services, in-jail services, and nine Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness located in Clearwater, Gainesville, Jacksonville, Kissimmee, Naples, Rockledge, Tampa, and Winter Haven. 

Since 1989, MHRC’s programs have been fully accredited by The Joint Commission.  Inpatient services are licensed by the State of Florida, Agency for Health Care Administration.  MHRC is a certified agency of United Way of Northeast Florida.      

MHRC accepts and directly bills most insurance plans, including Medicaid, Medicare and most private insurance plans.  Individuals who do not have health insurance and cannot afford our standard rates may be eligible for a reduced fee, depending on their income and number of household members.  Some MHRC programs are funded in part by the Florida Department of Children and Families (DCF) and its managing entities, LSF Health Systems, Central Florida Behavioral Health Network, and Central Florida Cares Health System; the federal government; and the City of Jacksonville.

Mission

MHRC helps people improve their well-being and achieve their goals by providing comprehensive behavioral healthcare and social services.

Vision

We view MHRC as a leader in the behavioral health and social services field, and we will continuously strive to provide services of the highest quality and effectiveness.  Our services will be provided in the most appropriate, least restrictive setting and in the most cost-effective manner utilizing caring, professional staff.

Values

At MHRC, the core values reflect what is important to our organization.  These values guide our decisions and actions as we provide services, communicate with one another, and develop relationships within the community:

 

Integrity

We believe in ethical conduct, including honesty, fairness, and sound decision-making.

Compassion

We listen to others openly and respectfully, respond with sensitivity and understanding, and work every day to improve the lives of people in need.

Excellence

We continuously improve our communication, knowledge, and skills to provide services of the highest quality and effectiveness.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Healthcare Services
WEBSITE
http://www.mhrcflorida.com/home.html

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