Faculty Practice Business Manager Position Control Number BM-22-700-01

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

SUMMARY:

Reports to the Faculty Practice Manager, is responsible for accounting, budget and business management functions.  Supports the clinical operation by overseeing core business functions related to accounts receivable, payable, purchases and the like. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

                 Front Desk Supervisor

Customer Service:

• 1. • Implements culture projecting an interest in serving others - friendly, courteous, helpful, and responsive front office staff
     • Ensures professional attire worn by front office staff
     • Ensure compliance with OSHA Guidelines including PPE

                 Monitors Performance Parameters of Practice and Staff:

• 1. • Ensure front office and reception space in clean, neat, and orderly condition
     • Ensure front office and reception equipment and furniture maintained, clean, and up to date
     • Ensures optimization of all patient schedules
     • Make sure provider schedules are booked
     • Maximize support for new patient onboarding for entire practice
     • Simplify registration
     • Complete accurate information
     • Manage timely lab pick-up and delivery for entire practice
     • Maximize insurance processing support for entire practice
     • Ensures pre-authorizations submitted same day as treatment plan approved
     • Ensures communications with patients upon receipt of pre-authorizations from insurance company
     • Review payment options and establish payment plans
     • Ensures procedures submitted to insurance on day of service
     • Includes dental insurance processing
     • Ensures optimal collections process for entire practice
     • Ensures optimal insurance processing
     • Ensures compliance of collection of patients portion on day of service
     • Timely and appropriate adjustments

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in a related field and two years of experience in a fee for service operation.  At least one year experience supervising and training employees.  Additional experience may be substituted for some or all of the education requirement. Excellent oral and written communications skills.  A working knowledge of Excel and Word software.  Knowledge of enterprise-wide computer applications.