FAE - US

Key Responsibilities

1. Customer Complaint & Demand Response: Rapidly respond to customer quality-related requests, maintain stable customer quality communication windows, and build long-term trust with key clients.
2. On-Site Quality Issue Triage: Take charge of full-cycle follow-up of all customer quality incidents; conduct regular on-site visits to customer manufacturing facilities to map core quality control nodes and key internal decision-makers.
3. Customer Stakeholder & Process Management: Deeply understand internal approval workflows, engineering teams and purchasing decision chains of target customers; leverage quality resolution opportunities to drive internal customer evaluations favorable to Amphenol AssembleTech.
4. Business Conversion via Quality Support: Transform quality technical service into tangible order opportunities, anchor customer procurement intentions through professional quality problem-solving and technical communication.
5. Cross-Functional Pressure & Field Work: Undertake frequent long-term business travel across US customer sites; sustain work pressure driven by quality performance indicators and order conversion KPIs. Job Qualifications
6. Bachelor's degree or above in Materials Science, Mechanical Engineering, Electrical Engineering or related disciplines.
7. Minimum 3 years of hands-on customer-facing technical service experience; candidates with background in high-speed connector or high-speed raw cable industry are prioritized.
8. Systematic knowledge of quality management systems including ISO9001, ISO14001 and TS16949, with practical audit or implementation experience.
9. Robust root-cause analysis capability, excellent cross-party interpersonal communication and coordination skills.
10. Strong execution ability, high stress tolerance and result-oriented work mindset.
11. Fluent bilingual proficiency in both Chinese and English for daily technical negotiation, report writing and on-site communication. Preferred Qualifications
12. Mandarin Chinese proficiency is a plus due to frequent communication and collaboration with China-based teams.
13. Prior FAE or customer quality engineering experience serving North American cloud computing, server or data center hardware manufacturers is a strong plus.
14. Basic familiarity with high-speed cable/connector SI testing, product extrusion and assembly process troubleshooting will be prioritized.