Family Resource Support Coordinator

Job Description:

Facilitates patient and family access to appropriate hospital and community resources.

Position Details:

• Pay Rate: Depending on experience

• Shift Details: Full-Time (40 hrs/wk) Requires the workable hours to be between 8:00am - 6:00pm; Monday through Friday.

Required to work 4 days a week in-person at Primary Children's Salt Lake campus with one work day allowed remote from home per week.

• Located at Primary Children's Hospital in Salt Lake City, UT.

• Additional Details: This position does occasionally support referrals and work that takes place at the Lehi Miller campus, however that work is done in Epic and doesn't require being on-site in Lehi to process those workflows. This position interacts heavily with both parents and clinical support staff and requires the ability to problem solve in a collaborative manner.

Spanish speaking QBS certification is extremely helpful, but not required to be successful in the role.

Minimum Qualifications

• Customer service experience

• Demonstrated work experience in a healthcare environment

• Bachelor's degree

• Bi-lingual preferred, Spanish speaking

• Experience working with parents or families of hospitalized children

Preferred Requirements

• 3 yrs. of work experience in a healthcare environment

Essential Functions

• Coordinates with outpatient clinics and inpatient units as part of the Destination Services Team to offer families traveling from out of the area assistance with lodging, transportation, clothing, meal vouchers, and other hospital resources, as needed.

• Establishing and maintaining interpersonal relationships; developing constructive and cooperative working relationships with others and maintaining them over time.

• Maintains program materials including wayfinding information, community resources, travel/hotel information, and area attractions.

• Communicating with people outside the organization, representing the organization to community partners, the public, government, and other external sources to maintain a positive community presence and lasting relationship. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Leads the Family 2 Family Mentorship Program, which includes leading a steering committee of parent volunteers and staff. Additional duties include recruitment, screening, selection, training, and oversight of parent volunteers. Facilitates outreach efforts, hospital-wide presentations, and program reporting.

Skills

• Computer literacy

• Resource management

• Customer service

• Communication

• Accountability

• Work collaboratively

• Public speaking

• Adaptability

Physical Requirements

• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Intermountain Health Primary Childrens Hospital

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$22.98 - $35.00

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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