Job Description:
Family Support Coordinator
Family Support Program
CYFTAY Division
Agency Overview
Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.
Job Summary
The Family Support Coordinator is responsible for ensuring that quality family support services are delivered to Felton’s Early Care and Education Bayview and Visitation valley families. The Family Support Coordinator has overall responsibility for scheduling trainings, workshops, and delivery of weekly farmers market/essential items distribution. The coordinator will work to support family support expansion into our Satellite Site’s located in the Bayview and Visitation Valley. Family support programming is designed to inform and supporting parent’s to access community resources available at Felton and by community partners. The coordinator will follow established Family Support Standards and use best practices protocols in delivery of programming. The Program Coordinator works closely with the Program Director in the development and monitoring of policies, procedures, and systems that will ensure optimized service delivery to all the clients served, and general program support. The Program Coordinator is responsible for establishing and maintaining an atmosphere of collaboration among the existing school communities and external community resources and partnerships. The Coordinator will organize and implement programs and services that support Felton’s Model center program goals and objectives. As assigned by, the Program Director, the coordinator will participate in family support services network meetings and support the TAPP and YFRC collaborative family support activities and internal Early Care and Education Program events and services. The coordinator is responsible for data collection and analysis of program participation data. They will also support with program pre and post survey collection and analysis. The coordinator will be responsible for monitoring programming outcomes to meet Hass scope of work deliverables. Also the coordinator will support with other administrative tasks related to programming as directed by the Program Director in accordance with the jobs functions; and take responsibility for the development/management of following the Strengthening Families Framework and promote the Five Protective Factors in our program design and implementation.
Specific Responsibilities
- Specifically, responsible for Intake and Outreach to families at the ECE sites located in the Bayview and Visitation Valley Support the Weekly Farmers Market and Essential Item Preparation, Distribution and Coordination as needed by the Family Support Supervisor.
- Program planning and supports the identified family support needs of families referred for services. She/he develops, and makes recommendations for revisions to programming based on site needs.
- Coordinates, plans, develops, and implements the provision of Model Center services at MLK, STC and FLC site. This includes:
- Responsible for the implementation of day and evening programs/activities to address client, family, school, and community needs.
- In collaboration with Program Director develop, plan and implement Model Center‐sponsored family celebrations, groups, trainings, meetings and outings that targets an increased amount of client participation/involvement and to integrate into the array of services offered to clients and their families at the Sunshine CC.
- In collaboration with Program Director, coordinate the development, implementation, and integration of Sunshine CC services at Felton. This will include curriculum development and provision of the Sunshine CC services through monitoring quarterly goals and session targets.
- The coordinator will focus on ensuring monthly programming is scheduled and promoted to all families attending MLK, STC and FLC sites.
- Develop any additional forms and referral procedures for parent advocacy or programming in the Model Center.
- Outreach to the clientele and the FDC community at large to build client base for the Sunshine CC services.
- Provide Orientation to new families and existing clientele within the ECE community at large in order to increase client base for programming at FDC.
- In collaboration with the Program Director, lead in the creation of programming or other strategies to engage families in our programming.
Evaluation & Reporting Requirements
- Participate with the Program Director in conducting yearly participant program reviews & Co‐collaborate with the Program Director in evaluating clients needs and service/program development.
- Responsible for supervising and implementing the Strengthening Families Framework model and the Five Protective Factors for the Model Center Programming.
- Distribute and collect parent surveys to monitor program activities for effectiveness and efficiency.
- Revises program activities based on the degree to which identified family/community needs are being met.
- Provide program administrative duties, including tracking statistics and report writing. Creates, maintains and track services provided through Salesforce.
- Maintaining a thorough working knowledge of all Family Support standards, ensures that all staff are informed of these standards, and that Family Support standards are implemented, and continually improved upon.
Intra and Interagency Communication & Collaboration
- Build and maintain relationships with collaborating agencies, funding sources and other CBO’s as needed.
- Maintain awareness on developments within the ECE Satellite Sites programming to inform Model Center policy changes that would impact the families we serve through attendance at ECE collaboration meetings.
- Act as representative for Felton’s Family Support Team within community-based organizations and networking meetings, attend relevant ECE Leadership Meetings & SFFSN trainings and workshops as needed.
- Maintain positive communication regarding Programming with clients, other staff members, and the surrounding community.
- Implement Felton’s Family Support vision/mission statements and core values
- Report all injuries and other health concerns to the administration, and Felton Nurse for first-aid when necessary, and as mandated by state law, report any suspected child abuse. Participate in weekly supervision with the Director.
- Provide back-up coverage/ support for reception area when needed due to staffing.
- Performs and assumes additional duties consistent with the position as assigned or may be requested by the Director to fulfill the needs of the program.
Family Advocacy Support
- Provides targeted Intake, Outreach, Referrals to families needing Case Management to community partner MEDA or TAPP/YFRC Case Management services for clients under 24 years of age.
- Participate in weekly Client-Case Conference meetings to support Felton ECE Families and YFRC clients.
- Support Case management staff with coordination of workshops, groups, and special events as needed.
Minimum Qualifications
- Strong leadership skills with a minimum of two (2) of working Youth and Families in a Childcare Setting
- Bachelor’s Degree accredited college or university program in Social Work, Public Health, Nursing, Education, Health Education, or other health related or social science field preferred. License or licensed eligible preferred
- Experience working with San Francisco’s school district and with public health system
- Knowledgeable about community organization and resource development
- Knowledgeable of crisis intervention principles and practices
- Demonstrate an understanding of issues and interventions for family support
- Demonstrated experience working with and/or supervising work with high-risk minority youth/pregnant and parenting teenagers
- Demonstrate an understanding of normal growth and development of children throughout their lifespan, with special knowledge of adolescent development
- Demonstrate awareness and ability to address the culturally unique needs of the target population
- Demonstrates competent computer skills, including working knowledge and use of Microsoft Word Processing, Microsoft Office, Excel and other online tracking databases. Demonstrates attention to detail, ability to follow directions and interpret policies and procedures to ensure compliance with Hass & First Five standards
- Strong verbal and written communication skills
- Strong organizational skills
- Ability to appropriately handle confidential information
- Ability to travel and make home visits
- Ability to set appropriate boundaries with clients
- Ability to offer criticism in a constructive manner
- Ability to make accurate assessments of individuals
- Able to work effectively in an organizational setting; understands how to utilize the chain of command to resolve problems and bring program development ideas forward; is able to proactively collaborate with other supervisors, consultants, and program directors to ensure the best possible training for peer staff and service delivery for clients
- Ability to work with minimum supervision and to work effectively as a team member
- Ability to be a team player with a welcoming attitude
- Bi-lingual (Spanish speaking) skills desirable
- Bi-cultural skills desirable
Additional Information:
Reports to: Admissions Director
Job Type: Full Time
Work Schedule: Onsite
Salary Range: $50,000 - $56,000 Annually (DOE)
Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.
Applying Instruction:
Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.
IMP NOTE: Job responsibilities are subject to change according to program requirements.
Equal Employment Opportunity:
Felton Institute will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.