Fan Services Coordinator

Fan Services Coordinator

The Fan Service Coordinator will be responsible for providing top-notch customer service to all fans, with an emphasis on season ticket holders/Panther Club members, via email, phone, and face-to-face interaction to elevate the event experience across all Pitt Panthers sporting events. The Fan Service Coordinator will report directly to the Director of Service.

Job Summary:

• Fulfills ticket orders and answers customer inquiries.
• Tracks sales, generates reports, and maintains records.
• Assigns tasks and provides guidance.
• Aids in crafting effective ticketing sales strategies.

Essential Functions:

• The individual will be responsible for developing and maintaining personal relationships with Panther season ticket members to ensure retention and renewal. Relationships will be built primarily through outbound calling.
• The individual will need to respond to all customer service questions promptly through either email or phone call.
• The individual will be responsible for providing prompt, thorough, and complete responses to all inbound customer communications, such as phone calls, emails, or at-window customers.

Physical Effort:

• Computer work, ability to travel, and attend meetings on and off campus. Required to be mobile for long periods of time, especially on gamedays.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category: Full-time regular

Job Classification: Staff. Ticket Operations Representative

Job Family: Sales & Retail

Job Sub-Family: Ticket Sales & Operations

Campus: Pittsburgh

Minimum Education Level Required: High School Diploma/GED

Minimum Years of Experience Required: 1

Work Schedule: Monday - Friday, 8:30 a.m. - 5:00p.m.

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: TBD Based Upon Qualifications

Relocation Offered: Yes

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume, Cover Letter

Optional Documents: Not Applicable